NetSuite Systems Administrator - #35335

Manila Recruitment

About The Position

Our client is a growing Australian company specializing in electric vehicle (EV) charging infrastructure, looking to expand their presence in the Philippines. They are seeking a proactive, collaborative, and self-motivated DevOps Engineer to join their dynamic team. This role offers a significant career opportunity for individuals seeking growth and skill enhancement through exposure to a highly diversified and collaborative team.

Requirements

4+ years minimum experience of hands on NetSuite Administration experience
Relevant experience in NetSuite Administrator, ERP Systems, Business Systems Administrator, Applications Administrator, NetSuite Technical Consultant
System Configuration and ongoing support
Integrations and Troubleshooting
Reporting and saved searches, roles permissions and access management experience
Strong practical systems administration capability: Able to advise on system functionality, technical options and the impact of proposed changes
Supports and advises on system changes

Nice To Haves

Any certifications related to Netsuite
Experience in using simPRO

Responsibilities

Administer and configure NetSuite and simPRO on a day-to-day basis.
Configure and maintain NetSuite forms, fields, SuiteFlow workflows, saved searches, SuiteAnalytics, approvals, templates and alerts.
Configure and maintain simPRO system settings, cost centres, catalogues and prebuilds, forms, templates and automations.
Implement approved item-master, pricing and costing requirements within the systems, including field setup, upload templates and data mapping.
Test configuration changes and vendor releases in a sandbox environment before production deployment.
Manage production releases, including regression checks, change documentation, business impact communication and rollback planning.
Act as the first point of technical support for NetSuite and simPRO administration requests and incidents.
Maintain a simple support intake process and triage requests by urgency, complexity and ownership.
Resolve day-to-day configuration and administration issues directly, and identify work that requires project scheduling, escalation or vendor support.
Monitor support activity through JIRA reporting, including request volumes, priorities, resolution times, workload distribution and recurring themes.
Use recurring support issues to identify opportunities for system improvements, stronger controls or user guidance.
Monitor integrations that connect with NetSuite or simPRO, including integrations with third-party platforms.
Diagnose integration failures, identify root causes and resolve data or configuration issues within NetSuite and simPRO.
Work with relevant teams where user input, training or upstream data quality is affecting integration performance.
Maintain and document the NetSuite API so internal teams and vendors can build against it reliably.
Build minor scripts or integrations that sit entirely within NetSuite where appropriate.
Coordinate complex integration changes with internal system owners and external vendors.
Maintain accurate reporting on integration health and processing outcomes.
Build and maintain NetSuite saved searches, operational reports and dashboards.
Review and remove duplicate, redundant or outdated saved searches and reports.
Maintain a defined set of trusted operational reports that remain accurate, accessible and easy to find as systems and data change.
Investigate data-quality issues within NetSuite and simPRO and correct the relevant system configuration or mapping.
Advise internal teams on what NetSuite and simPRO can support, including system constraints, dependencies and downstream impacts.
Assess the technical feasibility and impact of proposed operational or process changes.
Provide technical input into system architecture and improvement initiatives while the relevant business owner retains responsibility for process design and decisions.
Scope larger technical requests and coordinate their prioritisation, scheduling or escalation.
Configure and maintain user roles and permissions across NetSuite and simPRO.
Implement access controls and segregation-of-duties requirements agreed with the relevant business owners.
Conduct regular access reviews and identify excessive, inappropriate or conflicting permissions for resolution.
Configure accounts and permissions to reduce the risk of unauthorised changes or unintended impacts to integrations.
Manage day-to-day relationships with NetSuite, simPRO and relevant implementation or integration partners.
Coordinate technical support, incident escalation and complex delivery with vendors.
Manage vendor support arrangements, contracts or retainers and maintain clear escalation paths and support contacts.
Ensure vendor support can be accessed reliably when required, including when the role holder is unavailable.
Document system configuration, technical setup, integration behaviour and API requirements.
Record technical resolutions and the reasoning behind previous system fixes.
Maintain structured, current and accessible documentation so critical knowledge is not dependent on one person.
Support onboarding and knowledge transfer by keeping key system documentation indexed and easy to locate.