Remote NEMT Scheduling Coordinator - WI Residents Only

ACC PREMIERE•, WI

1d•$14 - $14•Remote

About The Position

ACC Premiere is hiring Wisconsin residents for a remote, full-time NEMT Scheduling Coordinator position. The role handles high volumes of inbound and outbound calls from members and facilities to schedule non-emergency medical transportation so members can get to essential healthcare appointments. Coordinators provide customer service, understand members’ needs, identify suitable transportation options, and handle escalated or complex interactions. The company provides paid training and the equipment needed for the role. Training includes systems training and live remote training, and attendance is required for all training. The position follows an assigned first-shift schedule covering mornings and afternoons, with an eight-hour shift and client-assigned breaks that may change daily. Schedules are assigned during the interview process and remain permanent. Employees work remotely from Wisconsin and are expected to maintain the availability, professionalism, and focus of an on-site work environment. The home workspace should ideally be a dedicated room with a door, have sufficient workstation space, reliable high-speed internet hardwired from the router to the laptop, and three available power connections. Employees must arrange caregiving during scheduled work hours, avoid personal disruptions, remain reachable and participate in video or phone meetings, and work a 40-hour week without leaving the home office for personal reasons outside scheduled breaks and lunch.

Requirements

High school education level is listed.
Excellent written and verbal communication skills, ensuring clarity and courtesy in internal and external interactions.
Adaptability and openness to change, with willingness to learn and grow.
Professionalism, including maintaining a positive attitude and showing respect toward colleagues and clients.
Accountability for tasks and responsibilities, including meeting deadlines, delivering quality work, and adhering to schedules.
Ability to attend all training sessions (100% attendance required).
Ability to work an assigned 40-hour week and remain available and reachable during scheduled work hours.
A dedicated home workspace, reliable high-speed internet with a direct wired connection to the laptop, and three available power connections.
Appropriate caregiving arrangements and a quiet, distraction-free workspace during scheduled hours.

Nice To Haves

At least 2 years of customer service experience in a call center environment.
Experience diagnosing and troubleshooting technology.
Healthcare scheduling experience.
Call center experience.

Responsibilities

Handle high volumes of inbound and outbound calls from members and facilities to schedule non-emergency medical transportation.
Deliver exceptional customer service while handling escalated or complex member interactions.
Consult with members to understand their needs and identify appropriate transportation options.
Communicate clearly and professionally using strong verbal communication skills.
Adapt communication to support a wide range of member personalities, needs, and situations.
Use positive, empathetic language and represent yourself and the company professionally.
Take ownership of tasks and responsibilities, meet deadlines, deliver quality work, adhere to schedules, and proactively address issues.