Neighborhoods Manager

City of New York•New York City, NY

About The Position

The Campaign Finance Board (CFB) is seeking a Manager to lead its Neighborhoods Team. This team focuses on building trusted relationships with community-based partners and delivering in-language voter education to communities with historically low voter turnout. The role involves engaging voters who speak a language other than English (LOTE) in priority neighborhoods across New York City. The Manager will oversee a growing team of neighborhood-based Coordinators, manage unique engagement strategies for different geographies, and ensure teams have the resources they need. This position requires close collaboration with the Deputy Director on strategy refinement, budget management, impact measurement, and internal collaborations. The Manager will also cultivate high-profile relationships with coalitions and civic leaders, and be responsible for setting the direction of the curriculum and training content to ensure it is accurate, accessible, and relevant for LOTE speakers. The ideal candidate will possess strong leadership, organizational, communication, and collaboration skills, with a high degree of discernment, empathy, awareness, and self-accountability. Passion for making voting inclusive for marginalized communities and an understanding of systemic oppressions are highly valued.

Requirements

Knowledge of immigrant and LOTE community ecosystems, cross-sector organizations, coalitions, and civic engagement infrastructure across New York City priority neighborhoods.
Knowledge of partnership development models, including paid partnerships, multilingual engagement strategies, and community-based collaboration structures.
Knowledge of learning theory, adult education, and instructional design for community-based, multilingual, and nontraditional learning environments.
Knowledge of language access standards and best practices, including interpretation, translation, multilingual content delivery, and culturally responsive communication.
Knowledge of civic engagement systems, voter education, and barriers impacting immigrant communities and voters who speak a language other than English (LOTE) across NYC neighborhoods.
Expertise in facilitating and leading collaboration across diverse teams within the organization.
Data skills in systems including Salesforce and Excel for tracking neighborhood engagement performance, partnership outcomes, and education metrics, and translating insights into strategic decisions, reporting, and continuous program improvement.
High level of initiative and ownership in decision making and driving neighborhood engagement strategy, partnership development, and program execution.
Strategic stakeholder management and relationship building with high-profile partners to advance multilingual education and neighborhood engagement programs.
Quality assurance and content review, ensuring educational materials and outreach resources meet standards for accuracy, accessibility, cultural relevance, and multilingual engagement.
Ability to effectively manage day-to-day team operations, neighborhood engagement strategies, and program execution in alignment with unit, division, and agency priorities.
Ability to ensure consistent, accurate, and strategic tracking of partner interactions, engagement metrics, and program data across multiple neighborhood strategies.
Ability to represent the organization credibly and confidently in public, community, and professional settings.
Ability to design and oversee scalable education and engagement systems that ensure consistent delivery across multiple neighborhoods and multilingual communities.
Ability to coach and develop staff facilitators, building confidence, consistency, and effectiveness in multilingual and diverse community engagement settings.
Detail-oriented with a strong focus on quality, accuracy, accessibility, and cultural responsiveness across neighborhood engagement and education efforts.
Attention to detail while maintaining a big-picture, strategic perspective across multiple neighborhood engagement strategies.
Adaptability and comfort with ambiguity, especially in evolving neighborhood engagement, operational, and strategic environments.
High emotional intelligence, self-awareness, and relational awareness.
Integrity and accountability in managing public-facing work, partnerships, and community relationships.

Nice To Haves

Experience working within or partnering with government agencies or public sector institutions, particularly in community engagement, civic participation, or public service.
Fluent in one or more of the following languages: Arabic, Bengali, Cantonese, Haitian Creole, Hindi, Korean, Mandarin, Polish, Punjabi, Spanish, Russian, or Urdu.
Located in and familiar with one of NYC Votes priority neighborhood clusters of South Brooklyn, East Brooklyn, South Bronx, and North Central Queens.

Responsibilities

Develop and oversee strategic plans for community engagement and education across priority neighborhoods.
Lead the Neighborhoods Team by overseeing program design, partnership recruitment, and day-to-day operations.
Manage engagement and education strategies across multiple languages and communities, leveraging data and insights to tailor outreach.
Collaborate cross-divisionally with Strategy, Product, and Operations (SPO), Data, Language Access, and Marketing & Digital Communications (MDC) to develop education strategies.
Cultivate and manage high-profile relationships with community-based organizations, local groups, coalitions, civic leaders, and government institutions.
Identify high-impact partnership opportunities and design collaborative initiatives.
Build and oversee Neighborhoods partnership portfolio in CRM, identify gaps, and implement relationship management and recruitment plans.
Set the strategic direction for educational programming, ensuring curriculum, workshops, and trainings are aligned with agency goals, accessible, and responsive to LOTE speakers' needs.
Oversee and support staff in the planning and execution of community conversations, trainings, and workshops across diverse settings.
Ensure quality and accessibility of educational offerings by coordinating Language Access for interpretation and translation.
Guide staff collaboration with partner organizations, ensuring NYC Votes education content reflects community input, cultural relevance, and linguistic accessibility.
Lead the design and development of efficient and effective internal processes to streamline operations.
Establish and maintain comprehensive Standard Operating Procedures (SOPs).
Proactively seek feedback from staff and use feedback to initiate improvement initiatives.
Lead, manage, and develop a team with varying levels of responsibility.
Ensure each team member has a tailored career development plan.
Establish clear performance expectations, conduct regular performance evaluations, and provide continuous actionable feedback.
Provide consistent guidance on career progression.
Set standards and goals for employees, ensuring their ongoing projects and tasks support the agency’s overall priorities.