Neighborhood Outreach Coordinator - CID

Evergreen Treatment Services•Seattle, WA

22h•Onsite

About The Position

Evergreen Treatment Services (ETS) is seeking a Neighborhood Outreach Coordinator for its REACH Program, focusing on serving individuals experiencing homelessness and behavioral health conditions in the Chinatown-International District (CID) of Seattle. This role is crucial for engaging clients with low-barrier resource navigation, maintaining case management, and building partnerships with community stakeholders to coordinate care. The coordinator will proactively engage with the unhoused community in the CID to understand their needs, barriers, and community relations. Responsibilities include assessing client needs, coordinating referrals, and working with community groups to resolve issues related to behavioral health and survival needs. This position is part of a collaborative effort with the CID Business Improvement Area (BIA), Friends of Little Saigon, and the Seattle Neighborhood Impact Framework (S-NIF) to improve public safety and provide individualized support through a person-centered, neighborhood-level coordination model.

Requirements

Minimum 3–5-year experience working within healthcare, social, and housing/ shelter systems
Understanding of addiction and harm reduction practices required.
Minimum 3-5 years’ Experience practicing outreach and service delivery to various sub-populations of people who use drugs and/or people experiencing homelessness
Experience with case management, homelessness and co-occurring disorders preferred.
3-5 years experience conducting outreach to variety of community populations, including business, government, client, and partner provider audiences
Experience providing community education and training
Have an understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.
Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds.
Ability to interface effectively and compassionately with community members in the CID that may be impacted by people suffering from deep and unaddressed behavioral health issues.
Ability to navigate various communication platforms and manage appropriate levels of communication with a team of multidisciplinary partners
Understanding of HIPAA/ 42CFR privacy practices and use of ROI, informed consent, and communication and privacy practices with client care
Understanding of crisis care coordination and documentation practices
Strong training and facilitation skills to train variety of audiences of set ETS Community Education Program materials and support provider meeting facilitation
Strong interpersonal skills and verbal/ written communication skills.
Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently.
Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.
Flexible team player, with excellent attention to detail.
Ability to maintain confidentiality and use discretion when handling highly sensitive information.
Ability to set boundaries, resolve conflict and de-escalate issues.
Computer literate, with basic knowledge of Microsoft Office Suite (or equivalent suites such as Google Workspace), as well as a high level of initiative in keeping current with technological changes.
Skills needed include basic functions such as utilizing MS Outlook email and calendaring programs (or equivalent) and sending attachments, using MS Teams or equivalent chat, call, and videoconference features, and navigating search engines such as Edge or Google and carrying out browser searches and website benchmarking steps.

Nice To Haves

Bilingual skills
Higher education

Responsibilities

Conduct daily street outreach to engage with individuals who may be hesitant to access traditional services, spending approximately 4-6 hours in the field and remaining time in coordination meetings or completing documentation.
Proactive outreach and needs assessment of all individuals living unhoused, unstably housed, or presenting behavioral health needs in neighborhood to assess needs, current resource connections, service engagement barriers, and resource/ system gaps preventing individual and public health outcomes.
Develop community-based harm reduction plans in collaboration with clients, focusing on reducing risks associated with drug use and unmet mental health needs for groups of clients in neighborhood or encampment.
Educate clients on safer drug use practices, overdose prevention, and accessing harm reduction resources (e.g., syringe exchange programs, MOUD, co-occurring outpatient programming etc.).
Manage client privacy and service information communication with a variety of stakeholders, balancing linkage to care and crisis coordination needs and client information privacy laws.
Participate in case conferencing meetings for outreach and other community and social service providers to discuss clients with high barriers access to services and discuss supportive client care plans to support clients in maintaining connections to care, maximize service retention, or organize neighborhood level service interventions.
Provide community-based education and training to local partners in CID to increase knowledge and understanding of social systems and client need and increase community engagement and awareness of local programming efforts.
Identify gaps and barriers in available community resources and advocate for systemic changes that will facilitate easier access to care for individuals facing the most barriers.
Daily coordination with CID collaborators and timely communication, while supporting field-based work with clear documentation, case notes, and coordination.
Maintain accurate and confidential client records in compliance with organizational policies and legal requirements.
Participate in program evaluation and quality improvement activities to enhance service delivery and outcomes.
Utilize clinical supervision, psychiatric consultation and peer support for exploring clinical intervention strategies, resource development, self-care and burnout prevention.
Provide services consistent with ETS/REACH policies and procedures.