Neighborhood Engagement Coordinator

City of New York•New York City, NY

1d•Hybrid

About The Position

The Campaign Finance Board (CFB) is seeking two Engagement Coordinators to join the Neighborhoods Team. This team focuses on building trusting relationships with community partners and delivering in-language voter education to voters who speak a language other than English (LOTE) in low voter turnout neighborhoods. The team collaborates with community-based organizations, faith-based institutions, libraries, businesses, and local groups to disseminate election information and conduct educational workshops on topics like Why Vote, How to Vote, Voting Rights, and Voter Protections. The Engagement Coordinators will be instrumental in enhancing civic engagement education and services for community-based organizations in the NYC Votes priority neighborhoods of South Bronx, North & Central Queens, or East New York. Each Coordinator will lead implementation and strategy in one of these neighborhoods. The role involves forging relationships with key stakeholders, understanding and meeting community needs through resources, materials, education, and events. Coordinators will also assist in developing resources and materials and coordinating services with Public Affairs staff. The ideal candidate is energized by on-the-ground community engagement, possesses strong relationship and trust-building skills, relevant language skills, and organizational abilities. A passion for making the voting process inclusive for marginalized communities is essential. The CFB values diversity and encourages applications from people of color/the global majority, LGBTQ people, people with disabilities, and individuals with other marginalized identities. Team members are committed to collaboration and disrupting harmful patterns in government service, with a belief in redistributing power and resources to community members most impacted by low voter turnout.

Requirements

Knowledge of and experience in working with strategically overlooked communities, specifically in one of the NYC Votes priority neighborhoods of South Bronx, North Central Queens, or East New York.
Knowledge of civics or policy issue areas impacting communities.
Understanding or experience with New York City systems such as government, libraries, advocacy and nonprofit organizations, criminal legal system, etc.
Interest in democracy, politics, elections, community organizing, and/or social justice.
Relationship-Building: clearly communicate with partners and stakeholders and build authentic relationships rooted in trust and understanding.
Spoken fluency in one of the agency’s priority languages: Spanish, Chinese, Russian, Korean, Bengali, Arabic, Haitian Creole, Hindi, Punjabi, French, Polish, or Urdu.
Public Speaking & Facilitation: demonstrated skill and experience teaching/facilitating workshops to diverse audiences.
Project Management: strong organizational skills, ability to follow procedures and consistently track data and metrics, and comfort coordinating and collaborating with diverse internal and external stakeholders.
Communication: can express themselves clearly with an emphasis on cultural awareness and diverse partner/audience needs.
Self-accountability: take ownership of one’s actions, decisions, and impact within a shared environment. This includes recognizing and acknowledging missteps, repairing harm, actively giving and seeking feedback, and taking action based on learnings.
Proficient with Microsoft Suite.
Can understand the feelings, motivations, and challenges of team members and partners as humans first.
Can travel independently to events across New York City, often outside of regular work hours. This is necessary to participate in community events reaching out priority neighborhoods. Car service is provided by the office in certain circumstances.
A bachelor’s degree from an accredited college including or supplemented by at least twelve-semester credits (or the equivalent of twelve-semester credits) in accounting, auditing, business or public administration, computer science, economics, finance, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related area of study and one year of satisfactory full-time experience in accounting, auditing (including compliance or investigative auditing), business or public administration, business analysis, computer science, database administration, economics, finance, fiscal or economic management or research, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related field; or
A four-year high school diploma or its educational equivalent and five years of experience as described in “1” above; or
Education and/or experience equivalent to “1” above.

Nice To Haves

Lives in and operates from one of NYC Votes priority neighborhood clusters of South Bronx, North Central Queens, or East New York.
Existing engagement in the New York City community, including local businesses, government, libraries, advocacy or volunteer groups, etc.
Fluently speaks one of the agency’s priority languages: Spanish, Chinese, Russian, Korean, Bengali, Arabic, Haitian Creole, Hindi, Punjabi, French, Polish, or Urdu.
Proficient with Salesforce, Google Suite, Monday.com, Zoom, and Lattice.
Ability to analyze, aggregate, manipulate, and present data outcomes.
Can understand the larger organizational goals and engage in planning & reflecting on community needs in this context.
Minimum 2 years of relevant experience.

Responsibilities

Develop and implement a tailored partnership plan for key partners serving immigrants and people that speak a language other than English (LOTE) based on partnership criteria, neighborhood demographics, language(s) spoken, etc.
Serve as the primary liaison between these partner organizations and the Campaign Finance Board (CFB) as it relates to delivering requested resources and materials, scheduling and delivering educational sessions, conducting follow up, providing election-related updates and questions, etc.
Participate in events hosted by partner organizations and promote civic engagement opportunities.
Manage Partner accounts, contacts, and metrics in internal databases.
Incorporate new learnings regarding partners and immigrant voters into the overall team and division strategy.
Travel to sites across the city to deliver trainings, meet with community stakeholders, and serve as a source of credible information for communities across NYC.
Deliver education based on audience needs which may include various formats depending on trust, safety, engagement-level, and other aspects of the audience (conversation circles, presentations, classroom-style activities, etc.).
Develop paid educational programming with key partners and coordinate invoicing and purchases for education related activities in collaboration with Supervisor and Finance Department.
Work with Training Coordinator to develop and implement various methods to collect and incorporate audience feedback including real-time survey, pre and post event surveys, follow up phone calls, etc.
Work with Marketing and Communications team to update trainings and resources to ensure they are up-to-date with election information and tailored to specific audience needs.
Work with partners and internal staff to coordinate logistics for workshops, materials delivery, and other events, and support collaborative interdepartmental projects.
Manage and maintain comprehensive partner data within the internal database, including up-to-date contact information, organizational affiliations, partnership tags, engagement history, and accurate partner list segmentation.
Work with Neighborhoods Manager to track metrics and measures of success for education delivery; create reports and tools to assess impact.
Propose and implement new ideas or processes to manage and maintain a strong partner portfolio.
Adhere to the agency’s code of conduct, COIB guidelines, ethics code, EEO and Accessibility policies, dress code, teleworking policies, and any applicable local, state, federal rules, regulations, laws and policies.
Perform assigned tasks and special projects (occasionally, when deemed necessary by supervision) in service (or in furtherance) of the agency’s mission and strategic plan.
Attend full staff meetings, division and unit meetings, strategic planning retreats, agency events.
Perform tasks related to assigned Objectives and Key Results by assigned due dates.