Negotiations Supervisor

DebtBlue•Richardson, TX

5d•Onsite

About The Position

DebtBlue, LLC is a fast‑growing debt settlement organization committed to helping individuals and families regain financial stability. We serve with integrity, compassion, and excellence-helping people restore peace of mind and move toward a stronger financial future. If you value meaningful work and want to make an impact, you'll feel at home here. DebtBlue is seeking a Bulk Negotiations Supervisor to lead our creditor negotiations team within our debt settlement division. In this role, you will oversee the end-to-end bulk settlement process managing creditor relationships, directing a team of negotiators, and driving favorable resolution outcomes for our clients' enrolled accounts. This is a high impact leadership position for someone who thrives in a fast paced, performance-driven environment and has deep expertise in creditor programs, settlement strategies, and regulatory compliance within the debt settlement industry.

Requirements

High school diploma or GED
Previous leadership experience (1-2 years preferred)
Effective communication skills (verbal and written)
A high degree of initiative with the ability to meet and exceed monthly goals
Able to prioritize and meet deadlines
Strong problem solving
Ability to pay close attention to detail and apply policies, procedures, and guidelines to a variety of situations
Strong math skills
Proficiency in Microsoft Office primarily excel (formulas, macros, etc), SharePoint, various CRMS.

Nice To Haves

Deep expertise in creditor programs, settlement strategies, and regulatory compliance within the debt settlement industry.

Responsibilities

Supervise and mentor a team of debt negotiators, providing coaching, performance feedback, and workflow oversight
Develop and execute bulk settlement strategies with major creditors and collection agencies to maximize savings rates
Negotiate portfolio-level settlement agreements covering large volumes of accounts simultaneously
Maintain and cultivate relationships with creditor representatives, collectors, and legal counsel
Monitor team KPIs including settlement rates, approval turnaround, and cost-per-settlement metrics
Ensure all negotiation activities comply with FDCPA, CFPB guidelines, state regulations, and internal policies
Analyze creditor program changes and adapt negotiation tactics accordingly
Collaborate with client services and operations teams to align settlement timelines with client funds availability
Prepare and present performance reports to senior leadership on a regular cadence
Identify process improvements that reduce cycle time and increase settlement efficiency