Negotiations Supervisor

DebtBlue • Richardson, TX

7d

About The Position

DebtBlue is seeking a Bulk Negotiations Supervisor to lead our creditor negotiations team within our debt settlement division. In this role, you will oversee the end-to-end bulk settlement process managing creditor relationships, directing a team of negotiators, and driving favorable resolution outcomes for our clients' enrolled accounts. This is a high impact leadership position for someone who thrives in a fast paced, performance-driven environment and has deep expertise in creditor programs, settlement strategies, and regulatory compliance within the debt settlement industry.

Requirements

• High school diploma or GED
• Previous leadership experience (1-2 years preferred)
• Effective communication skills (verbal and written)
• A high degree of initiative with the ability to meet and exceed monthly goals
• Able to prioritize and meet deadlines
• Strong problem solving
• Ability to pay close attention to detail and apply policies, procedures, and guidelines to a variety of situations
• Strong math skills
• Proficiency in Microsoft Office primarily excel (formulas, macros, etc), SharePoint, various CRMS.

Responsibilities

• Supervise and mentor a team of debt negotiators, providing coaching, performance feedback, and workflow oversight
• Develop and execute bulk settlement strategies with major creditors and collection agencies to maximize savings rates
• Negotiate portfolio-level settlement agreements covering large volumes of accounts simultaneously
• Maintain and cultivate relationships with creditor representatives, collectors, and legal counsel
• Monitor team KPIs including settlement rates, approval turnaround, and cost-per-settlement metrics
• Ensure all negotiation activities comply with FDCPA, CFPB guidelines, state regulations, and internal policies
• Analyze creditor program changes and adapt negotiation tactics accordingly
• Collaborate with client services and operations teams to align settlement timelines with client funds availability
• Prepare and present performance reports to senior leadership on a regular cadence
• Identify process improvements that reduce cycle time and increase settlement efficiency

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED