NCD Coordinator

NASBA•Nashville, TN

5d•Hybrid

About The Position

The NCD Coordinator supports the core functions of the Client Services Department and is expected to follow established departmental procedures while performing position-specific duties. Key responsibilities include managing and maintaining data in the National Candidate Database for the Uniform CPA Examination; providing exceptional service to clients and customers; and assisting state boards of accountancy and candidates throughout the Computer-Based Testing (CBT) process.

Requirements

Proven analytical, evaluative, and problem-solving abilities.
Team oriented
Excellent written and oral communication skills.
Excellent interpersonal skills.
Exceptional research skills and high attention to detail
Strong time management and organization skills with strict attention to detail
Extensive experience working in a team-oriented, collaborative environment
Cross-cultural sensitivity
Able to multitask, prioritize and handle a large workload in varying stages of completion while meeting deadlines
Highly self-motivated, dependable, reliable and punctual
Experience with Microsoft Office applications with emphasis in Word, Excel, Adobe, Email and internet navigation
Exhibit a professional appearance and attitude
Enthusiastic about offering quality/superior service to candidates and board of accountancy personnel
Minimum of 5 years of college/work experience in an office setting

Nice To Haves

College degree preferred

Responsibilities

Develop and maintain a positive relationship with the accountancy boards and staff
Review and resolve all candidate data validation processing errors
Participate and conduct training over the NCD Database system and CBT process
Provide technical support for the accountancy boards over the NCD processes
Generate reports related to the NCD data
Review Center Problem Reports (CPR)
Assist accountancy boards and candidates with examination administration issues
Assist accountancy boards and candidates with NCD payment issues
Manage the NABSA Candidate Accounts
Ability to travel and proctor the CPA examination
Process and send out Notice to Schedules and Payment Coupons to candidates
Process scores and release score notices to the accountancy boards and candidates
Receive and process exception to policies, unburn requests and receipts request in accordance with NCD policies and procedures
Maintain candidate records by documenting any updates to names, emails, postal addresses or candidate test event experience
Adhere to all NCD documented policies and procedures
Attend meetings and actively participate as a member of the NCD department
Respond to accountancy board and candidate inquiries via email and telephone within 24-48 hour time frame
Monitor the phone lines and perform Customer Service duties as needed
Protect organization's values by keeping customers’ personally identifiable information (PII) confidential
Work well under pressure and consistently meet established work timelines
Display basic problem solving and analytical skills
Maintain superior levels of customer service
May be required to work some weekends as business needs dictate
Perform other duties as assigned by supervisor