Coordinator

Maximus Global Services • Miami, FL

2d • Onsite

About The Position

Monitor the airlines request and staff for the wheelchair services. Making sure the operation have the necessary personnel to provide the services, according to the manning. Monitor services requested from the airlines.

Requirements

• High school diploma or GED.
• 2-3 years’ experience in customer service at airport or similar entities.
• Pass a background check and drug test
• Computer literacy in MS Office packages such as Word, Excel and Outlook.
• Must be able to read, write and speak English and Spanish.
• Maintain a relationship with both employees and clients
• Supervisors must have a good working knowledge of management practices and principles so they can efficiently perform his job.
• The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.
• Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.

Nice To Haves

• Teamwork Orientation
• Stress Management/Composure
• Ethical Conduct
• Good Communication
• Customer Service
• Leadership

Responsibilities

• Review of the manning on a daily basis to make sure all services are covered. Close of the manning when your shift is done.
• Report any absentees or tardiness to the supervisor.
• Approve any extensions of personnel if needed.
• Contact an airline representative to verify flight numbers, arrival times and gate assignment.
• Report all occurrences to the direct supervisor, including all related personnel events.
• Report and control the wheelchairs vouchers, according to the ones requested by the airline.
• Elaborate all vouchers for additional services requested by the airline.
• Count and report the wheelchairs at the end of the shift to the supervisor (for night shift)
• Coordinate with airline if there is any request on the arrival flight, for wheelchairs and which type is needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED