NCC Help Desk - NISSC - CMSFS

Amentum•Colorado Springs, CO

4d•$68,000 - $70,000•Onsite

About The Position

The NCC Help Desk supports the 21st Communication Squadron on the NORAD Cheyenne Mountain Complex Integrated Tactical Warning/Attack Assessment and Space Support Contract II. The role provides troubleshooting and user support for classified and unclassified network and PC environments at Cheyenne Mountain Space Force Station. Support covers desktops, laptops, printers, monitors, KVM devices, media converters, cables, virtual desktop infrastructure, zero clients, Windows 10, Microsoft Office, Adobe applications, and other government-approved software, along with related IT systems and equipment. This position is onsite at Cheyenne Mountain Space Force Station and supports 24×7 operations. Employees must be able to work assigned shifts, including nights, weekends, and holidays, on a modified Panama schedule. Schedules are normally either 12-hour day or night shifts on a 3/3/4/4 rotation, or an 8-hour weekday day shift. Travel may be required up to 10% of the time. The expected annual compensation is $68,000–$70,000, depending on experience, education, and relevant certifications.

Requirements

DoD IAT Level II certification or higher, or Security+ certification.
Active Secret clearance.
At least 1 year of direct experience.
At least 2 years of work history.
Ability to diagnose network and client issues, troubleshoot connectivity, and perform routine maintenance tasks.
Ability to perform desktop, laptop, and printer maintenance tasks.
Ability to independently support the CMSFS 24×7×365 environment, including potentially working alone.
Availability to work assigned shifts, including nights, weekends, and holidays.
Submit a resume using month-and-year date formats with the application.
U.S. Department of Defense clearance eligibility is required; the posting states that dual citizens must relinquish foreign citizenship to be granted a clearance.

Nice To Haves

Experience with U.S. Air Force networks, PCs, and associated hardware and software.
Experience with NORAD-NORTHCOM networks, PCs, and associated hardware and software.
Experience using trouble-ticket systems such as Remedy or similar products.

Responsibilities

Troubleshoot and resolve supported systems in response to trouble tickets, including desktop, laptop, printer, monitor, KVM, VDI, zero-client, and related IT hardware and software issues.
Facilitate a strong working relationship between government active-duty and civilian customers and the contractor team.
Answer questions about user network resource applications and resolve associated problems.
Provide solutions to general classified and unclassified network and personal computer problems.
Use Remedy or similar management tools to complete and assign network, PC, laptop, KVM, printer, and other IT trouble tickets.
Initiate, track, update, review, and close actions in Remedy.
Elevate troubleshooting actions and results to other 21 CS work centers or technical support organizations when appropriate.
Coordinate and participate in installation and renovation projects.
Report job status to CSG leaders.
Support annual customer exercises, planned monthly relocations, and unplanned real-world events.
Prepare status reports and trouble-ticket metrics.
Support the 21 CS mission by performing other duties as required.
Work assigned flexible shifts and days, which may include nights, weekends, and holidays.