Communications Focal Point Administrator - NISSC - CMSFS

Amentum•Colorado Springs, CO

6d•$66,000 - $75,000•Onsite

About The Position

The Communications Focal Point Administrator supports the 21st Communications Squadron (21CS) on the NORAD Cheyenne Mountain Complex Integrated Tactical Warning/Attack Assessment and Space Support Contract II. The role serves on the 21CS Communications Focal Point team supporting Cheyenne Mountain Space Force Station mission centers, active-duty military customers, Government civilians, tenants, and NISSC contractors. The position is onsite at Cheyenne Mountain Space Force Center, Colorado, and requires an active Secret clearance and DoD IAT Level II or higher certification (Security+ CE). Shift work may be required, and travel may be required up to 10% of the time. The administrator provides client-side mission support during daily operations, monthly relocations, annual exercises, and unplanned real-world events. The role resolves classified and unclassified system problems, responds to system, network, and application questions, and evaluates the results and impacts of troubleshooting. It also manages Remedy actions within Government timelines, coordinates maintenance actions and CMSFS work orders, and helps establish and maintain operational processes and procedures. The position serves as a subject matter expert and advisor on CFP processes and mission-system status, coordinates with CMSFS mission partners and customers, and helps maintain the relationship between Government leadership and the NISSC contractor team. Responsibilities also include preparing and briefing status reports and metrics, and developing and updating operational checklists, concepts of operations, communication matrices, and related plans and documentation. The expected annual compensation is $66,000–$75,000, depending on experience, education, and directly related certifications.

Requirements

Active Secret clearance.
DoD IAT Level II or higher certification (Security+ CE).
At least 2 years of work history.
At least 1 year of directly related experience.
At least 2 years of customer-service-oriented experience.

Nice To Haves

Demonstrated experience interfacing with senior Air Force and/or DoD customers and serving multiple DoD agencies.
Remedy trouble-ticket experience and skills.
Experience with Air Force Communications Focal Point applications, communications, infrastructure, processes, procedures, instructions, and Task Orders.
Professional demeanor and above-average verbal and written communication skills.
General understanding of network architectures, client computing resources, and troubleshooting practices in a Microsoft Windows operating-system environment.
General understanding of and experience with workstation components, including PCs, VDIs, KVMs, monitors, card readers, printers, and multifunction devices.
Ability to prepare, objectively review, and deliver technical presentations.

Responsibilities

Provide client-side mission support during daily operations, monthly relocations, annual exercises, and unplanned real-world events.
Resolve classified and unclassified system problems.
Answer system, network, and application questions via telephone and email.
Evaluate the impacts and results of system troubleshooting.
Create, track, review, update, and conclude Remedy actions within Government timelines.
Assign and follow up on maintenance actions of other work centers and coordinate CMSFS work-order activities.
Help establish and update operations, processes, and procedures.
Maintain and improve the relationship between Government leadership and the NISSC contractor team.
Serve as a NISSC team subject matter expert and advisor on CFP processes and mission-system status.
Prepare, submit, and brief daily, weekly, and monthly metrics and status reports.
Serve as a coordination point for CMSFS mission partners and customers.
Develop and update operational checklists, concepts of operations, communication matrices, and related plans and documentation.