Communications Focal Point Administrator - NISSC - CMSFS

Amentum•Colorado Springs, CO

4d•Onsite

About The Position

The Communications Focal Point Administrator supports the 21st Communications Squadron (21CS) under the NISSC II contract at Cheyenne Mountain Space Force Center, Colorado. The role serves CMSFS mission centers, active-duty military customers, government civilians, tenants, and NISSC contractors, providing client-side IT and communications support during daily operations, monthly relocations, annual exercises, and unplanned real-world events. The position is onsite and requires an active Secret clearance. Shift work may be required, and travel may be up to 10%. The listed annual compensation range is $66,000–$75,000, depending on experience, education, and directly related certifications. The administrator helps establish and update operational processes and procedures; troubleshoots classified and unclassified system issues; responds to system, network, and application questions; tracks and coordinates Remedy actions and CMSFS work orders; and evaluates troubleshooting outcomes. The role also advises the NISSC team on CFP processes and mission-system status, coordinates with mission partners and customers, prepares and briefs status reports and metrics, and develops and updates operational documentation.

Requirements

Active Secret clearance.
DoD IAT Level II or higher certification, such as Security+ CE.
At least 2 years of work history.
At least 1 year of directly related experience.
At least 2 years of customer-service-oriented experience.
Ability to prepare, objectively review, and deliver technical presentations.

Nice To Haves

Demonstrated experience interfacing with senior Air Force and/or DoD customers and serving multiple DoD agencies.
Remedy trouble-ticket experience and skills.
Experience with Air Force Communications Focal Point applications, communications, infrastructure, processes, procedures, instructions, and task orders.
Professional demeanor and above-average verbal and written communication skills.
General understanding of network architectures, client computing resources, and troubleshooting practices in a Microsoft Windows operating-system environment.
General understanding of and experience with workstation components, including PCs, VDIs, KVMs, monitors, card readers, printers, and multifunction devices.

Responsibilities

Provide client-side mission support to users during daily operations, monthly relocations, annual exercises, and unplanned real-world events.
Resolve classified and unclassified system problems.
Answer system, network, and application questions by telephone and email.
Evaluate the impacts and results of system troubleshooting.
Create, track, review, update, and conclude actions in Remedy within government timelines.
Assign and follow up on maintenance actions of other work centers, and coordinate CMSFS work-order activities.
Help establish and update operations, processes, and procedures.
Maintain and improve the relationship between government leadership and the NISSC contractor team.
Serve as a NISSC subject matter expert and advisor on CFP processes and mission-system status.
Prepare, submit, and brief daily, weekly, and monthly metrics and status reports.
Serve as a coordination point for CMSFS mission partners and customers.
Develop and update operational checklists, concepts of operations, communication matrices, plans, and related documentation.