Navigator-Overnight

Vincentian CARES•St. Petersburg, FL

20d•Onsite

About The Position

The CARE Center Intake Navigator II performs intake, discharge, and client navigation duties, including ongoing client assessments and follow-up to help clients reach individual goals and transition to permanent housing. The role uses the Pinellas Homeless Management Information System (PHMIS) to open and close client cases, assess client needs, and support goal setting. Overnight Navigators admit up to 120 homeless men and women, with sleeping arrangements in the Food Center dining area and the outside Courtyard area. The Navigator supports clients with information, housing searches, veteran assistance, referrals, and access to services and facilities. The position also coordinates with volunteers, monitors communal spaces, maintains client records and identification badges, facilitates life-skills groups, and reports client progress and operational issues to management. The work requires a flexible schedule that may include evenings, nights, weekends, and holidays.

Requirements

High school diploma or GED certificate.
Security training and/or experience in security.
Experience helping or working with the homeless population.
Ability to speak, write, and understand English.
Basic computer skills.
Sensitivity to and respect for cultural diversity, with the ability to work with diverse racial, ethnic, and economic groups.
Flexible schedule availability, including evenings, nights, weekends, and holidays.
Ability to set appropriate limits, meet deadlines, and multitask.
Ability to organize, prioritize, self-motivate, and deliver results.
Excellent communication, listening, and active-listening skills.
Strong work ethic and a mission-driven attitude supported by integrity and passion.
Successfully pass a law enforcement background screening.
Valid Florida driver’s license if driving an agency or personal vehicle for company business.
Reliable transportation.
Adhere to high ethical standards personally and professionally.
Openness to feedback and willingness to learn skills that improve job performance.
Deep alignment with the Vincentian CARES Mission and Values.
Ability to work in a high-population environment and adapt to a fast-paced, changing environment.
Critical-thinking, judgment, decision-making, and negotiation skills.
Ability to complete proper incident forms.
Ability to handle diverse work problems, resolve conflict, and make effective decisions under pressure.
Ability to listen objectively, identify underlying problems, and help bring issues to a successful conclusion.
Ability to interact with volunteers, clients, contractors, visitors, and employees at all levels.

Responsibilities

Register new clients between 2:30 p.m. and 6:00 p.m., collecting demographic, income, and housing information in intake folders.
Set attainable client goals, monitor progress, and report progress to the Case Manager and management.
Assist with the management of client volunteers.
Monitor the cleanliness of the dining area and lounge.
Assist clients with general information, housing, apartment searches, veteran assistance, and referrals.
Help clients access restrooms, showers, bus passes, environmental respite, and phones.
Use PHMIS to open and close cases and record client information.
Follow up on and evaluate client progress.
Work with volunteers to keep shower and laundry areas functional and clean.
Scan clients into PHMIS for meal services as needed and oversee scanning client IDs at meal services.
Create and replace client ID badges.
Facilitate life-skills groups.
Develop housing plans with clients and focus on moving them into permanent housing.
Complete incident reports, maintenance requests, and other necessary paperwork, and contact a supervisor when appropriate.
Review prior cases and conduct client checkups.
Comply with training, safety, personnel, operational, and work-schedule requirements.
Participate in the Agency Performance Quality Improvement program and accreditation or reaccreditation process.
Contribute positively as a cooperative team member and perform other duties needed to fulfill the Vincentian CARES Mission.