Navigator

Fresno Economic Opportunities Commission•Fresno, CA

1h•$19 - $22

About The Position

The Navigator provides street outreach and housing navigation services to unhoused individuals and families, administers the Community Screening Tool and other assessments, and connects clients with community resources. The role supports Fresno EOC’s vision of a strong Fresno County where people have resources to shape their future free from poverty. Navigators provide advocacy, transportation, and support to help clients access basic needs, mainstream services, and shelter; monitor progress and barriers; maintain client documentation and confidentiality; and coordinate with agency programs and community partners. The position requires reliable transportation for agency business, regular attendance, and work during evenings and weekends as required. The posted schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

High school diploma or GED.
At least 60 college units in a Human Services field; relevant work experience may substitute for the required education on a year-by-year basis.
At least one year of related experience working with behavioral health, homeless populations, or in a social-service-related area.
Familiarity and ability to work with youth and families of all cultural, ethnic, religious, and socioeconomic backgrounds.
Proficiency in Microsoft Office Suite, related business software, and web-based reporting systems.
Willingness to work non-traditional hours and days to meet position needs.
Effective presentation, written, and verbal communication skills.
Pass the required background investigation, including medical examination and TB clearance, acceptable criminal record statement, Department of Justice fingerprint clearance, and child abuse index clearance.
Maintain a valid California driver’s license and minimum auto insurance required by state law, or have reliable transportation. Employees driving agency vehicles must maintain insurability under agency policy.
Obtain CPR and First Aid training within six months of hire if not already completed.

Nice To Haves

Basic knowledge of the Welfare and Institutions Code and other laws affecting children and families in California.
Basic knowledge of Community Care Licensing and Title 22 Group Home standards for facilities, staffing, and services.
Bilingual English and Spanish or another secondary language, based on client and program needs.
CPR and First Aid training.

Responsibilities

Administer the Community Screening Tool and/or other assessment tools.
Provide advocacy, linkages, transportation, and support to clients accessing basic needs and mainstream services identified through assessment.
Drive a company vehicle to transport unhoused clients to appointments and conduct outreach in Fresno and Madera counties to identify unhoused individuals and families.
Provide navigation services to unhoused individuals and families, including shelter placement.
Monitor clients’ progress and help address barriers preventing access to resources.
Identify community resources for housing, food, clothing, documentation assistance, legal services, mental health services, addiction services, faith-based services, and community-based support.
Maintain strong working relationships with community organizations, treatment providers, and collaborative partners, and engage effectively with clients.
Collect and document data; assist with statistical data, HMIS, and monthly reports.
Maintain clear and sufficient documentation for all program clients and adhere to client confidentiality requirements.
Collaborate with Sanctuary and Support Services programs, Fresno EOC programs, and partner agencies to support client success.
Attend required staff meetings and trainings.
Complete child abuse referrals as needed as a mandated reporter.
Follow program and agency guidelines, policies, procedures, and protocols.
Travel for agency business using reliable transportation.
Maintain regular attendance and punctuality; work evenings and weekends as required.
Perform other duties as assigned.