Navigation Center Supervisor

5Cities Homeless Coalition•Grover Beach, CA

11d•Onsite

About The Position

The Navigation Center Supervisor provides oversight of 5CHC’s Navigation office, currently located at 100 S 4th St., in Grover Beach. The position oversees daily operations and supervises Case Managers providing direct client assistance. This position will collaborate with government entities, faith-based organizations, nonprofit service providers, law enforcement and local businesses to achieve 5Cities Homeless Coalition’s goal of developing a cohesive, collaborative and coordinated system of care.

Requirements

Minimum of a Bachelor’s Degree in a related field, OR 3 years of experience in homeless services or supportive housing services.
2 years or more of supervision experience.
High attention to detail.
Ability to coordinate multiple projects simultaneously in a high-pressure and time-sensitive environment.
Proficiency in Microsoft Office: Advanced proficiency in Microsoft Office Suite, specifically Excel (data management, formulas, reporting) and Outlook (professional communication and calendar management).
Technical Adaptability: Demonstrated ability to quickly learn and master specialized client tracking systems, database software, and proprietary electronic health/client record platforms.
Highly motivated self-starter, with proven ability to develop creative solutions.
Display a high level of initiative, effort, and commitment towards completing assignments efficiently.
Well-developed decision-making skills and attention to detail with a high level of accuracy.
Excellent time management skills and the ability to work with minimum supervision.
Professional demeanor and interpersonal skills.
Ability to excel both individually and in a diverse, collaborative team environment.
Excellent written and oral communication skills.
Ability to handle sensitive and confidential client, employee, volunteer, and donor information and situations.
Able to remain calm in demanding and unpredictable situations.
Ability to meet face-to-face with individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc.; able to develop rapport, provide information, and refer with sensitivity to cultural issues.
Successful completion of background screening.
Reliable transportation, valid California driver’s license, and ability to qualify for organization’s driver insurance coverage.
Current tuberculosis test.
CPR/First Aid Certification.

Nice To Haves

Bilingual Spanish.
Previous experience with social services and/or homeless programs.

Responsibilities

Oversees services in 4 key programs: Coordinated Entry & Resource Referral, Homelessness Prevention, Rapid Re-Housing, Homeless Youth Services
Supervises staff in several programs, including scheduling, assigning and monitoring work, reviewing timecards and approving time off requests.
Conducts training in proper data entry, operational procedures and functions, including safety.
Recommends & schedules ongoing staff training, helping to develop professional growth opportunities.
Ensures staff meet their job expectations through regular check-ins and coaching.
Resolves operational problems, implements new procedures, creates, revises, and edits Policies and Procedures to have written standards to reference for daily activities, as needed.
Assist in the review and revision of Program Manuals.
Represents 5CHC at relevant meetings in SLO County, as deemed appropriate by management.
Works collaboratively with other Supervisors and Program Managers to ensure consistent and streamlined workflow and service delivery.
Assists case managers in creating case plans for clients with short, medium, and long-term goals and the steps to achieve those goals, as needed.
Approves direct client assistance for different services while adhering to grant and contract guidelines.
Assists with Case Management for complex cases and may hold a small case load depending on organizational capacity.
Works compassionately with those who have difficulty engaging with service providers.
Effectively resolves conflicts and de-escalates potentially violent situations.
Resolves client grievances, as appropriate.
Responds appropriately to emergencies.
Regular, routine attendance.