Natural Resource Technician 1/2 (PCN 10-1022)

State of Alaska•Fairbanks, AK

2d•Onsite

About The Position

The Department of Natural Resources, Office of the Commissioner, is recruiting for a Natural Resource Technician 1/2 position in Fairbanks. This position is open to Alaska Residents only. The small, friendly Public Information Center (PIC) team provides guidance and support to customers as they navigate the Department of Natural Resources (DNR) programs. Daily tasks include providing excellent customer service while responding to general inquiries about DNR and its functions, receipting payments, processing fees, and balancing cash drawers (payments including but not limited to mining claims, land sales, permits, timber sales, material sales, State Parks decals), and utilizing and teaching DNR online research tools (including but not limited to Alaska Mapper, LAS casefile system, and Recorder's Office database). The PIC serves as the first point of contact and ensures excellent customer service to support the DNR mission. We are looking for an energetic individual who loves working with the public, is willing to learn, and can work independently and as part of a small team.

Requirements

A high school diploma or the equivalent.
OR one year of experience performing a variety of office clerical assignments of average difficulty equivalent to an Administrative Clerk 2 with the State of Alaska.
OR one year of experience performing unskilled or entry-level tasks in any phase of forestry or fish and wildlife work, routine field maintenance, or patrol duties assisting in the prevention of violations and the enforcement of laws and regulations concerning fish and wildlife protection. This work is equivalent to Forest Technician 1-2, Fish and Wildlife Technician 1-2, or Fish and Wildlife Aide with the State of Alaska.
OR any combination of the above two substitutions totaling one year of experience.
Six months of experience at the entry level performing technical functions of natural resource management equivalent to a Natural Resource Technician 1, Forest Technician 3 or Environmental Technician 1 with the State of Alaska.
OR Six months of clerical work experience equivalent to an Administrative Clerk 3 or Recorder 1 with the State of Alaska.
OR 16 semester hours or 24 quarter hours of college coursework from an accredited institution.
OR any combination of the above where 3 semester hours or 4 quarter hours is equivalent to one month of experience.
Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Reading: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
Attention to Detail: Is thorough when performing work and conscientious about attending to detail.

Nice To Haves

Three professional references; at least two must be current and/or former supervisors. Include phone and email.
Copy of transcript if using education to meet the minimum requirements.

Responsibilities

Providing excellent customer service while responding to general inquiries about DNR and its functions
Receipting payments, processing fees, and balancing cash drawers (payments including but not limited to mining claims, land sales, permits, timber sales, material sales, State Parks decals)
Utilizing and teaching DNR online research tools (including but not limited to Alaska Mapper, LAS casefile system, and Recorder's Office database)