National Warranty Manager

Camping World Holdings, Inc.

1d•Onsite

About The Position

Camping World Holdings, Inc. is America's largest retailer of RVs and related products and services, serving RV consumers since 1966 through its Camping World and Good Sam brands. The company operates a national network of RV dealerships, service centers, and customer support centers across 42 states, aiming to make RVing fun and easy. They are seeking a talented National Warranty Manager to primarily monitor, train, and manage their Warranty Departments.

Requirements

Able to build and maintain effective and productive relationships with staff, stakeholders, and suppliers
Strong communication, negotiation, interpersonal, and influencing skills
Analytical and numerically astute with strong problem-solving abilities
Able to manage time effectively, prioritize tasks, and achieve set targets
Strong computer skills
Working knowledge of proper and safe use of equipment
Excellent organizational skills
Working knowledge of the activities, methods, procedures, and policies of the Service Department
General knowledge of product installation activities
Valid driver’s license may be required
Travel as business needs arise
Excellent communication and listening skills to resolve issues in a professional and tactful manner, both over the phone and in person
Ability to accept additional tasks, duties, and/or direction from management

Nice To Haves

High school diploma or equivalent preferred
Five years of RV experience preferred but not required

Responsibilities

Foster and maintain excellent relations between manufacturers, vendors, and stores
Respond to incoming telephone calls, emails, and other forms of communication in a courteous, timely, and professional manner
Train location management and staff on systems, processes, and procedures
Monitor and advise on any issues that present risk or opportunity to the organization
Prepare reports and updates as required
Build, maintain, and manage manufacturer relationships and maintain consistent, professional communication
Ensure a professional and consistent approach is taken in relation to all manufacturer relationships
Ensure compliance with company guidelines and purchasing policies
Compile data relating to manufacturer performance to enable evaluation
Contact suppliers and manufacturers to resolve price, quality, delivery, or invoice issues
Train warranty claiming on manufacturer and/or vendor sites
Process and submit completed warranty claims through manufacturer portals and the company’s operating system in an accurate and timely manner
Determine repair requests to be covered under manufacturer and/or vendor warranty guidelines
Adhere to all health, safety, and environmental policies and procedures to ensure the safety and wellbeing of self, staff, and visitors
Acknowledge all guidelines and policies as described in the company policy handbook
May cross-train to perform other duties as assigned