National Text and Chat Counselor (Part-Time)
About The Position
CarePoint Response is seeking a part-time National Text and Chat Counselor to provide crisis support to people contacting the 988 Suicide & Crisis Lifeline through digital platforms. The counselor offers calm, compassionate, trauma-informed support to people experiencing emotional distress, suicidal thoughts, or mental health crises; conducts risk assessments; and helps users access safety and appropriate resources. This is a remote position requiring internet connectivity and a private, quiet workspace. The role includes variable shifts from 11:00 PM to 7:00 AM, with work every or every other weekend. Equipment, including a laptop and headset, is provided. The counselor must follow HIPAA, confidentiality, agency, and 988 Lifeline requirements.
Requirements
- High school diploma or equivalent.
- Strong typing and written communication skills.
- Crisis de-escalation skills.
- Comfort working with diverse populations, including LGBTQIA+ people, youth, and people experiencing active mental health or substance-related crises.
- Ability to work remotely with internet connectivity and a private, quiet workspace.
- Ability to adhere to HIPAA and confidentiality requirements.
Nice To Haves
- Associate’s or bachelor’s degree in psychology, social work, counseling, or a related field.
- Bilingual or multilingual skills.
Responsibilities
- Respond promptly to incoming text and chat messages through the 988 Lifeline platform.
- Engage users through active listening, empathy, and evidence-based crisis intervention techniques.
- Conduct suicide risk assessments and escalate high-risk situations to supervisors or emergency services as needed.
- Maintain professional boundaries, cultural humility, and trauma-informed care practices.
- Provide referrals to local mental health services, shelter, substance use treatment, and other resources as appropriate.
- Document interactions accurately and promptly in electronic records according to agency and legal requirements.
- Participate in regular supervision, debriefings, and training sessions.
- Uphold confidentiality and adhere to HIPAA and 988 Lifeline standards.
Benefits
- Medical, dental, and vision insurance.
- 403(b) retirement plan.
- Paid time off, including vacation, sick, personal, and holiday time.
- Tuition reimbursement.
- Professional development support.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
