National Sleep Expert - Phone

Mattress Firm

1d•Onsite

About The Position

Work in a fast-paced Call Center environment with earning potential of $80,000 within your first year! Seeking telephone call center agents with a commitment to not only beating sales goals, but also providing an excellent customer experience. If you love people, have great communication skills, consider yourself a great multi-tasker, and comfortable with technology, this is the position for you! Ideal Candidates should be personable, empathetic, adaptable, and focused problem-solvers with an acute attention to detail, a desire to learn, and an eagerness to take initiative and exceed expectations.

Requirements

High School diploma or equivalent required
1+ Years Sales or call center experience required
1+ Years Experience in a sales and client-facing role required
Great oral & written communicator
Detail oriented
An efficient and productive multi-tasker
Able to problem solve in a high-pressure environment
Adapts to new situations, changes, and shifts strategies to meet different types of challenges
Customer-centered while striving to meet financial goals and expectations on our KPIs
A team-oriented player with a commitment to excellence
An articulate, professional thinker, with the ability to make good and quick decisions on customer matters
Skilled in initiating, structuring, and carrying out steps to complete projects and tasks
Comfortable with both common and new technologies

Nice To Haves

1+ Years Experience in achieving/exceeding sales goals preferred

Responsibilities

Answering inbound customer phone calls and making outbound calls, emails, and texts
Using low-pressure consultative sales strategies to address customer needs
Follow-up with customers to ensure all problems were properly resolved
Communicate professionally with all internal and external contacts
Completes all required training modules and certifications prior to due date.
Follows all Company policies and executes Company standards on appearance as well as appropriate brand representation
Close sales and achieve quotas.
Understand customer needs and requirements.
Executes company initiatives and other activities requested by supervisor
Updates job knowledge by participating in educational opportunities
Contributes ideas on ways to optimize or improve the team, the department, and the Company