National Sleep Expert - Phone
About The Position
Work in a fast-paced Call Center environment with earning potential of $80,000 within your first year! Seeking telephone call center agents with a commitment to not only beating sales goals, but also providing an excellent customer experience. If you love people, have great communication skills, consider yourself a great multi-tasker, and comfortable with technology, this is the position for you! Ideal Candidates should be personable, empathetic, adaptable, and focused problem-solvers with an acute attention to detail, a desire to learn, and an eagerness to take initiative and exceed expectations. Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career. Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you’ll get to know everything sleep and help us create an exceptional in-store experience. This isn’t your typical retail job—achieve your financial dreams with uncapped commissions and a 401(k) match.
Requirements
- High School diploma or equivalent required
- 1+ Years Sales or call center experience required
- 1+ Years Experience in a sales and client-facing role required
- A great oral & written communicator
- Detail oriented
- An efficient and productive multi-tasker
- Able to problem solve in a high-pressure environment
- Adapts to new situations, changes, and shifts strategies to meet different types of challenges
- Customer-centered while striving to meet financial goals and expectations on our KPIs
- A team-oriented player with a commitment to excellence
- An articulate, professional thinker, with the ability to make good and quick decisions on customer matters
- Skilled in initiating, structuring, and carrying out steps to complete projects and tasks
- Comfortable with both common and new technologies
- Legal authorization to work in the United States without the need for sponsorship.
- We require proof of eligibility to work in the United States.
Nice To Haves
- 1+ Years Experience in achieving/exceeding sales goals preferred
Responsibilities
- Answering inbound customer phone calls and making outbound calls, emails, and texts
- Using low-pressure consultative sales strategies to address customer needs
- Follow-up with customers to ensure all problems were properly resolved
- Communicate professionally with all internal and external contacts
- Completes all required training modules and certifications prior to due date.
- Follows all Company policies and executes Company standards on appearance as well as appropriate brand representation
- Close sales and achieve quotas.
- Understand customer needs and requirements.
- Executes company initiatives and other activities requested by supervisor
- Updates job knowledge by participating in educational opportunities
- Contributes ideas on ways to optimize or improve the team, the department, and the Company
Benefits
- Excellent career growth opportunities through on-the-job training and development programs
- 401(k) with employer matching
- Mental health and life resources
- Medical, dental, prescription, and vision plans
- Get paid on-demand
- Base pay or uncapped commission
- Employee discounts on Mattress Firm sleep products and accessories
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
