National Sleep Expert - Chat

Mattress Firm

1d • $13 • Remote

About The Position

Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career. Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you’ll get to know everything sleep and help us create an exceptional in-store experience. This isn’t your typical retail job—achieve your financial dreams with uncapped commissions and a 401(k) match.

Requirements

• High School diploma or equivalent required
• 1+ Years Sales or call center experience required
• 1+ Years Experience in a sales and client-facing role required
• Legal authorization to work in the United States without the need for sponsorship.
• We require proof of eligibility to work in the United States.

Nice To Haves

• 1+ Years Experience in achieving/exceeding sales goals preferred
• Returns phone calls and emails in timely manner
• Comfortable and confident with consultative selling
• Ability to act upon insights and perceptions independent of rational thought
• Builds rapport with individuals at all levels of an organization
• Knowing when to initiate communication and respond
• Skilled in initiating, structuring, and carrying out steps to complete projects and tasks
• Adapts to new situations, changes, and shifts strategies to meet different types of challenges
• Ability to maintain customer-centered while striving to meet financial goals and expectations on our KPIs
• Able to problem solve in a high-pressure environment

Responsibilities

• Answering inbound customer chat messages and texts and making outbound calls, emails, and texts
• Using low-pressure consultative sales strategies to address customer needs
• Follow-up with customers to ensure all problems were properly resolved
• Close sales and achieve quotas
• Understand customer needs and requirements
• Complete all required training modules and certifications prior to the due date
• Ensure all safety policies and procedures are followed to ensure a safe work environment for all
• Communicate professionally with all internal and external contacts
• Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation
• Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations
• Executes company initiatives and other activities requested by supervisor
• Updates job knowledge by participating in educational opportunities
• Contributes ideas on ways to optimize or improve the team, the department, and the Company

Benefits

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees