National Service Technician/Trainer

Terex Corporation•Watertown, SD

2d•$26 - $35•Onsite

About The Position

Join our team at Terex Utilities and embark on an exciting opportunity as we seek a skilled and dedicated National Service Technician/Trainer to contribute to the Terex Utilities team in Watertown, SD. At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.

Requirements

Minimum of five (5) years of experience in the industry.
Ability to become an FPS Certified instructor within one (1) year from date of acceptance.
Ability to become an NCCCO Certified Digger Derrick Operator and Practical Examiner within one (1) year from date of acceptance.
Ability to become an NCCCO Certified Foundation Drill Operator and Practical Examiner within one (1) year from date of acceptance. If the program has not been finalized, six (6) months after the NCCCO Foundation Drill Operator program is available.

Responsibilities

Coordinating and being accountable for the performance of the on location service and repair operations on products manufactured by the company in accordance with directives and policies governing such services.
Performing Operator and Mechanic training for internal and external customers as needed to support the business and departmental needs/objectives.
Answering calls from customers on the Service Queue to provide possible solutions to restore the equipment to safe and efficient operation.
Identifying parts and supplies that the customer must have to restore equipment to a safe operational level.
Working closely with engineering personnel on technical matters and coordinating their instructions and recommendations with the customer or distributor.
Communicating information on equipment problems or potential enhancements to other teams within the company.
Making service and repair calls to investigate operating difficulties, diagnose problems and determine reasons, nature of correction, make repairs or adjustments to remedy malfunctions.
Maintaining a sound working relationship and liaison with the customer’s personnel to maintain the image of the Company and its products.
Working from complex engineering drawings and specifications, detailed written and verbal instructions, manuals, etc.
Prospecting and securing additional training business as required.
Planning, coordinating, and executing the Factory Workshops in Watertown.
Supporting branch customer and internal service schools as needed.
Assessing the training needs of the customer and delivering training including but not limited to: Operator training per ANSI: NCCCO Digger Derrick Operator Certification, NCCCO Foundation Drill Certification, Edge Training (Operator Safety Training); Mechanic training: Mechanical, Hydraulic, Electrical, Inspections, Operation, Chassis Integration, FPS (Fluid Power Society).
Enhancing online program offerings and updating as required.
Performing international training as needed.
Producing Tech-tips, Service School PowerPoints, In-services, and other materials as needed.
Performing other assigned duties or functions that may be required for smooth and timely operation of the department.