National Service Manager

Filtrex Service Group • Tulsa, OK

6d • Onsite

About The Position

Join Filtrex, a leading mechanical company focused on nationwide HVAC/R Preventive Maintenance across various equipment types. We offer an exciting career opportunity as an HVAC/R Service Manager, leading a rapidly expanding team. As the HVAC/R Service Manager, you'll oversee high-level operations within the Service Department, effectively carrying out the following tasks, duties, and responsibilities: Establish and accomplish departmental goals and objectives. Develop and enforce company/client standards and expectations. Serve as the primary contact for Supervisors and Trainers. Ensure up-to-date and effective training materials to facilitate proper equipment maintenance, start-up, and operation for customer satisfaction. Conduct performance appraisals and reviews. Optimize service schedules and routes. Promptly and professionally address client inquiries. Provide client feedback to the company for continuous improvement. Oversee OSHA requirements and compliance. In 2012, Filtrex began the transition from a coil cleaning and filter replacement company, into a self-performing national mechanical contractor, focusing on HVAC/R preventive maintenance. The success of The Filtrex Solution is measured by our consistent quality of service and significant reductions in our clients' HVAC/R budget. From utilizing QRScan's Enterprise Asset Management Suite, to developing multiple apps that can be used by clients, technicians, as well as our administrative staff, we have made a name for ourselves in the software industry as well as the HVAC/R industry.

Requirements

• Proficiency in ICE Machine and commercial HVAC systems.
• Highly detail-oriented and organized, capable of managing multiple tasks and assignments.
• Minimum two years of office and management experience.
• Strong leadership, verbal and written communication, and conflict management skills.
• Basic understanding of HVAC and refrigeration systems.
• Proficient in MS Word, Excel, Outlook, and general software navigation.
• Post-high school education from college, trade school, or the military.
• Valid driver's license with a clean driving record and background.
• Flexibility to work non-standard schedules, including nights, weekends, and holidays as needed.
• Willingness to represent the company at conferences and industry trade shows, when necessary.

Nice To Haves

• At least two years of HVAC/R service technician experience (preferred).

Responsibilities

• Establish and accomplish departmental goals and objectives.
• Develop and enforce company/client standards and expectations.
• Serve as the primary contact for Supervisors and Trainers.
• Ensure up-to-date and effective training materials to facilitate proper equipment maintenance, start-up, and operation for customer satisfaction.
• Conduct performance appraisals and reviews.
• Optimize service schedules and routes.
• Promptly and professionally address client inquiries.
• Provide client feedback to the company for continuous improvement.
• Oversee OSHA requirements and compliance.

Benefits

• Competitive salary
• Dental insurance
• Paid time off
• Vision insurance
• Comprehensive health insurance package, including dental and vision coverage, available after 60 days.
• 5 days of PTO per year, awarded after 60 days.
• Two weeks of paid vacation per year, accessible after 90 days.
• Major holidays off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree