National Service Coordinator

Unlimited Service Group•Fort Worth, TX

6d•Onsite

About The Position

Unlimited Service Group is a high-quality, locally focused commercial kitchen field-service operation with a worldwide sister business that distributes genuine OEM restaurant equipment parts. With 40+ brands and over 140+ locations across North America, Unlimited Service Group is driven by its mission to change industry standards by developing innovative solutions to support our customer and manufacturer partners. Dedicated to providing the highest-quality parts, service, and customer experience, we take pride in assisting our customers in a personalized, friendly, and safety-focused manner, ensuring every experience is exceptional. With a people-centered company culture, we are serious about growing and expanding and are looking for people who want to do the same! Learn more about us at www.unlimitedservice.com

Requirements

Strong communication skills, both in written and verbal forms.
At least two (2) years of education and/or experience in a related area.
Outstanding customer service skills.
Excellent communication and problem-solving abilities.
Proficiency in Microsoft systems, such as Outlook, MS Teams, and Excel.
Commitment to safety and adherence to safety protocols.
Excellent organizational skills.
Self-motivation and the ability to follow through on duties and assignments with minimal supervision.
Completion of a satisfactory background check and drug screen.
Must be at least 18 years of age.

Nice To Haves

Experience with 3rd Party CMMS Systems (Ecotrak, Service Channel, Corrigo, Fexa).

Responsibilities

Enter and acknowledge customer orders, providing guidance on order changes, prices, and order status.
Collaborate closely with our Branch teams, communicating new service requests and managing customer inquiries and concerns.
Maintain meticulous records by establishing and updating accurate customer master data, including contact information and equipment details.
Deliver exceptional customer service, whether it's through phone conversations or other electronic channels.
Demonstrate proficiency in Microsoft systems, including Outlook, MS Teams, and Excel.
Utilize experience in 3rd Party CMMS Systems (Ecotrak, Service Channel, Corrigo, Fexa) to efficiently manage service orders and enhance productivity.
Uphold commitment to safety by following best practices and accident prevention procedures.
Support our vision, fulfill our mission, and exemplify our core values.