National Service Account Manager

JF Petroleum Group • Morrisville, NC

5d • Onsite

About The Position

The JF Petroleum Group is a leading provider of fueling infrastructure solutions in North America, offering comprehensive services for distribution, construction, and maintenance. They cater to a wide range of clients, including retail fueling stations, commercial and government fleets, and emergency power systems. This role focuses on managing the relationships with assigned national service accounts to ensure customer satisfaction, overseeing everything from individual service work orders to strategic initiatives. The position requires problem-solving skills, understanding root causes, and implementing corrective actions.

Requirements

• Bachelor's Degree Required
• Experience in building relationships and nurturing positive communication with customers
• Familiarity with retail fueling sites and dispensing equipment
• Work experience managing projects
• Previous experience in a leadership role with strong and proven leadership skills
• Familiarity with MobileTech, ServiceMax or equivalent maintenance management system & knowledge of MS Office (Excel, Outlook, Word, Teams)
• Conflict resolution and conflict management experience
• Excellent time management skills and ability to multitask and organization skills
• Proven communication skills and interpersonal abilities, including negotiation skills
• Must be able to meet company’s employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company

Nice To Haves

• Associate degree or Bachelor’s degree in Business or a technical program preferred

Responsibilities

• Maintain complete awareness of the relationship between JF Petroleum Service and assigned national service accounts to assure customer satisfaction.
• Resolve problems calmly and rationally by understanding root cause(s) and implementing corrective actions.
• Ensure all supporting departments recognize the expectations of national service accounts and are prepared to execute their duties.
• Act as an advocate within JF Petroleum Service for assigned customers and ensure accountability of internal resources.
• Participate in RFPs/quoting.
• Manage large projects for assigned accounts that cross multiple branches or have large scope within a branch.
• Monitor the quality of service work performed (response time, first time fix, revisit resolution) and assist Regional Service Directors in planning corrective actions.
• Coordinate new business opportunities and pricing with Regional Service Directors and the Sales team.
• Collaborate with Project Estimators, Project Managers, Service Managers, Sales, Supply Chain & subcontractors to ensure projects are completed on time, on budget, and meet customer quality & technical expectations.
• Proactively communicate between JF Petroleum personnel and key customer contacts by scheduling periodic business reviews.
• Solve customer problems, ensure commitments are met, and measure customer satisfaction.
• Manage customer expectations based on branch workload.
• Proactively identify opportunities for adding capabilities in branches (tools, equipment, training) to improve service and/or offer new services.
• Help expand the customer footprint for JF Petroleum Service.
• Work with Training and Technical Services teams to ensure they proactively support assigned service accounts.

Benefits

• Competitive pay
• 401(k) with company match
• Paid time off
• Paid holidays
• Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability
• Life insurance-company provided
• Bonus program eligibility
• Paid training for field personnel
• Uniforms provided for field personnel

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level