NA National Sales Trainer

Western Union•Miami, FL

1d•$90,000 - $95,000•Remote

About The Position

At Western Union, we’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.

Requirements

3+ years progressive, related experience in a role that demonstrates an ability to develop and deliver training content and work across teams/departments.
3+ years of experience with principles and methods of training, and experience teaching and instructing individuals and groups in a professional setting using a variety of techniques and modalities.
Solid written and verbal communication skills
Bilingual Skills required: English and Spanish
Candidates must be authorized to work in the United States on a full-time basis; visa sponsorship is not available for this role.

Nice To Haves

Bachelor’s Degree Business or related field.
Banking, financial services, or financial technology (FinTech) industry experience strongly preferred.

Responsibilities

Design and implement sales training programs for the Sales team including, but not limited to, onboarding for new sales team members, reinforcing sales strategy and methodology, conveying best practices, improving knowledge repositories, and refining sales engagements through coaching and feedback to sales leaders.
Work closely with Sales leadership to identify ongoing training opportunities for new and current employees. Travel to new and current sales team member districts to perform refresher training.
Accompany the Sales Team on off-site team visits to participate in observation exercises to prioritize training needs by team and proactively address gaps in knowledge and content.
Promote consumption of training resources by assessing and improving usability, availability, relevancy, and awareness.
Deliver training content using a variety of media and methods, including, but not limited to, in-person lectures and discussion, behavioral learning and simulations (role-playing), documented instruction, and various e-learning or distance-based options.
Identify and coordinate product training needs by monitoring upcoming releases and collaborating with other teams including Product, Development, and Release Management.
Coordinate and plan logistics (agenda, room setup, A/V, catering, presenters, etc.) for training events, sales meeting and conferences.
Travel up to 75% of the time.