National Sales Specialist

LV Collective•Austin, TX

About The Position

The National Sales Specialist is a portfolio-level leasing and marketing support role responsible for elevating leasing performance, strengthening sales execution, and ensuring consistent adoption of LV’s sales, brand, and customer experience standards across all communities. As an extension of the LV Collective Management Leasing team, the role works closely with New Development and Operational Leasing Managers and cross-functional teams to optimize conversion, enhance training, and create a consistent hospitality-forward leasing journey across the portfolio. The specialist travels across LV communities to provide hands-on leasing support, coach onsite teams, improve conversion, and help sustain performance gains after each visit. The role also supports marketing execution, brand standards, prospect experience, reporting and analytics, and cross-functional initiatives. Travel is approximately 75–80%, with in-person support during lease-ups, market resets, and peak leasing seasons. Evening and weekend work may be needed, especially during peak seasons, launches, and events.

Requirements

At least 3 years of leasing or sales experience in student housing or a related field, with a proven track record of high performance.
Demonstrated success coaching, training, or supporting multiple teams or markets.
Strong communication skills and a passion for developing people.
Strong organizational skills and exceptional attention to detail.
Analytical thinking and ability to translate data into meaningful action.
Creative problem-solving, initiative, and ability to anticipate needs.
Confidence, proactivity, and adaptability in fast-paced environments.
Strong understanding of sales psychology, customer experience, and value-driven storytelling.
Proficiency in CRM and property management systems, such as HubSpot and Entrata, and Microsoft Office.
Willingness to travel approximately 75–80%.
Availability to work evenings and weekends as needed, especially during peak season, launches, and events.

Nice To Haves

Bachelor’s degree preferred.
Corporate sales experience.
Property manager experience.

Responsibilities

Conduct property tours, convert prospects, and drive signed leases during market visits.
Build leasing momentum and strengthen onsite team performance through hands-on sales support.
Analyze leasing performance, conversion rates, and pipeline activity to identify improvement opportunities.
Work with onsite teams to improve follow-up, overcome objections, and convert leads into leases.
Provide support during new development launches, high-traffic seasons, and in markets needing additional momentum.
Evaluate campus presence, outreach strategies, and marketing effectiveness; identify ways to generate qualified traffic and improve conversion.
Develop plans with onsite leadership to sustain improvements after visits.
Teach and reinforce LV sales fundamentals, follow-up standards, leasing processes, and SOPs.
Coach teams through shadowing, role-play, tour observation, and real-time feedback.
Train Leasing Managers and LMAs to articulate value, handle objections, and build rapport with prospects.
Support onboarding of new leasing team members and ensure they follow company standards, systems, and expectations.
Review annual and quarterly marketing plans with onsite teams to align them with leasing goals, market needs, and LV’s marketing strategy.
Liaise between onsite teams and Corporate Marketing to prioritize and filter requests, facilitate approvals, and support consistent execution of brand and marketing standards.
Partner with onsite teams on outreach marketing and leasing events, including housing fairs and open houses, and coordinate approvals with Corporate Marketing.
Drive campus outreach initiatives, including chapter visits, student organization partnerships, hosted coffee days, and other grassroots marketing efforts.
Evaluate tour experiences, tour routes, model units, leasing offices, and prospect-facing spaces against LV presentation and hospitality standards.
Coach teams on confident, engaging, personalized tours that communicate each property’s value.
Review onsite marketing materials, outreach collateral, social content, and leasing communications for accuracy and brand guideline compliance.
Identify opportunities to improve the onsite experience, local marketing, and leasing conversion.
Support execution of reputation management SOPs, including review generation, monitoring, and timely responses.
Review resident and prospect feedback trends with onsite leadership and Corporate Marketing to address recurring concerns and strengthen online reputation.
Review weekly and monthly leasing reports with onsite teams and provide insights on performance drivers and improvement opportunities.
Ensure accurate CRM usage and adherence to follow-up and inquiry management workflows.
Provide actionable insights on rates, marketing strategy, traffic trends, and operational adjustments.
Create and deliver reports to leadership that highlight wins, gaps, and recommended next steps.
Provide market insights based on competitive research, leasing trends, and onsite observations.
Send pre-travel briefs outlining trip purpose, focus areas, performance context, and desired outcomes.
Send post-travel reports summarizing observations, action items, performance gaps, wins, and follow-up expectations.
Communicate proactively with onsite teams and leadership before, during, and after visits, upholding standards for professionalism, clarity, and follow-through.
Evaluate onsite marketing initiatives, outreach activities, and leasing events and recommend improvements to traffic, lead quality, and conversion.
Partner with Operations, Revenue Management, Marketing, and Training to address performance barriers and elevate leasing strategy.
Share field-visit insights to support informed cross-departmental decisions.
Participate in company-led training programs and contribute to LV’s national sales curriculum.
Support special projects and new initiatives, bringing field-level insights to strategic discussions.
Perform other duties as assigned.
Work evenings and weekends as needed, especially during peak season, launches, and events.
Travel approximately 75–80% to support stabilized and new development communities.
Provide in-person support during early lease-up, market resets, and peak leasing seasons.
Respond quickly to markets needing additional momentum or targeted support.
Serve as an extension of the Leasing Leadership team to support consistency and excellence across the company.