National Sales Specialist

LV Collective•Austin, TX

About The Position

The National Sales Specialist is a portfolio-level leasing and marketing support role responsible for elevating leasing performance, strengthening sales execution, and ensuring consistent adoption of LV’s sales, brand, and customer experience standards across all communities. As an extension of the LV Collective Management Leasing team, this role works closely with New Development and Operational Leasing Managers and cross-functional teams to optimize conversion, enhance training, and deliver a consistent hospitality-forward leasing journey across the LV portfolio. The role provides hands-on leasing support and coaching across stabilized and new development communities, analyzes performance and market activity, and helps onsite teams improve follow-up, handle objections, and convert prospects. It also supports marketing execution, brand standards, reputation management, reporting, and cross-functional initiatives. Travel is approximately 75–80%, with evening and weekend work as needed, especially during peak season, launches, and events.

Requirements

At least 3 years of leasing or sales experience in student housing or a related field, with a proven track record of high performance.
Demonstrated success coaching, training, or supporting multiple teams or markets.
Strong communication skills and a passion for developing people.
Strong organization and exceptional attention to detail.
Analytical thinking and ability to translate data into meaningful action.
Creative problem-solving, initiative, and ability to anticipate needs.
Confidence, proactivity, and adaptability in fast-paced environments.
Understanding of sales psychology, customer experience, and value-driven storytelling.
Proficiency with CRM and property management systems and Microsoft Office.
Ability to travel approximately 75–80%.
Ability to work evenings and weekends as needed.

Nice To Haves

Bachelor’s degree preferred.
Corporate sales or property manager experience.

Responsibilities

Conduct property tours, convert prospects, and drive signed leases during market visits.
Build leasing momentum and strengthen onsite team performance through hands-on support.
Analyze leasing performance, conversion rates, and pipeline activity to identify improvement opportunities.
Work alongside onsite teams to improve follow-up, overcome objections, and convert leads into leases.
Provide sales support during new development launches, high-traffic seasons, and markets needing additional momentum.
Evaluate campus presence, outreach strategies, and marketing effectiveness; identify opportunities to increase qualified traffic and conversion.
Develop actionable plans with onsite leadership to sustain improvements after visits.
Teach and reinforce sales fundamentals, follow-up standards, leasing processes, and leasing SOPs.
Coach teams through shadowing, role-play, tour observation, and real-time feedback.
Train Leasing Managers and LMAs to articulate value, handle objections, and build rapport with prospects.
Support onboarding of new leasing team members and reinforce company standards, systems, and expectations.
Review annual and quarterly marketing plans with onsite teams for alignment with leasing goals, market needs, and LV’s marketing strategy.
Serve as the liaison between onsite teams and Corporate Marketing, helping prioritize requests, facilitate approvals, and ensure brand and marketing standards are followed.
Partner with onsite teams to plan and execute outreach marketing and leasing events, including housing fairs and open houses.
Drive campus outreach initiatives such as chapter visits, student organization partnerships, hosted coffee days, and other grassroots marketing efforts.
Evaluate tour experiences and ensure tour routes, model units, leasing offices, and prospect-facing spaces meet LV presentation and hospitality standards.
Coach teams on delivering confident, engaging, personalized tours that communicate property value.
Review marketing materials, outreach collateral, social content, and leasing communications for accuracy and brand compliance.
Identify opportunities to improve the onsite experience and local marketing execution and remove barriers to leasing conversion.
Support consistent execution of reputation management SOPs, including review generation, monitoring, and timely responses.
Identify trends in resident and prospect feedback and work with onsite leadership and Corporate Marketing to address recurring concerns and strengthen online reputation.
Review weekly and monthly leasing reports with onsite teams and assess performance drivers and improvement opportunities.
Ensure accurate CRM usage and consistent adherence to follow-up and inquiry management workflows.
Provide actionable insights on rates, marketing strategy, traffic trends, and operational adjustments.
Create and deliver reports to leadership highlighting wins, gaps, and recommended next steps.
Provide market insights based on competitive research, leasing trends, and onsite observations.
Send a pre-travel brief before each visit outlining its purpose, focus areas, performance context, and desired outcomes.
Send a post-travel report summarizing observations, action items, performance gaps, wins, and follow-up expectations.
Maintain proactive communication with onsite teams and leadership before, during, and after visits.
Evaluate marketing initiatives, outreach activities, and leasing events and recommend improvements to traffic generation, lead quality, and conversion.
Partner with Operations, Revenue Management, Marketing, and Training teams to address performance barriers and improve leasing strategy.
Share field-visit insights to support informed decision-making across departments.
Participate in company-led training programs and contribute to the national sales curriculum.
Support special projects and new initiatives with field-level insight.
Perform other duties as assigned.
Travel approximately 75–80% to support stabilized and new development communities, including in-person support during early lease-up, market resets, and peak leasing seasons.
Respond quickly to markets needing additional momentum or targeted support and promote consistency across the company.
Work evenings and weekends as needed, especially during peak season, launches, and events.