National Sales Operations Associate

Pacific Hospitality Group•Irvine, CA

2d•$22 - $24

About The Position

The National Sales Operations Associate serves as a dedicated sales partner to two NSO sellers, acting as an extension of the seller to manage day-to-day sales execution and operational follow-through across a multi-property portfolio. This role is embedded with assigned sellers and owns the coordination, preparation, and progression of sales activity from inquiry through proposal and pipeline advancement. By removing administrative and operational burden, the Associate enables NSO sellers to focus on relationship development, portfolio strategy, and closing business. This is not a transactional coordinator role. It is a seller-aligned, revenue-support position designed to keep deals moving, protect seller time, and support a portfolio-based selling model.

Requirements

Strong understanding of group sales processes and sales funnel management
High proficiency with CRM systems, particularly Delphi
Strong organizational skills and attention to detail
Ability to exercise sound judgment in prioritization and lead routing
Excellent written communication and cross-functional coordination skills
Ability to manage multiple opportunities simultaneously in a fast-paced environment

Nice To Haves

2-3 Years Experience in High Volume Hotel Sales Office Management
Strong working knowledge of Salesforce, Delphi, Cvent
Analytical and Reporting Skills

Responsibilities

Receive inbound group inquiries and build leads in Delphi, ensuring accurate account, contact, and opportunity information.
Maintain detailed and timely documentation of all client interactions, internal communications, and activity updates within Delphi.
Ensure consistent tracking and visibility of opportunities throughout the sales funnel.
Assess incoming inquiries and assign leads to the appropriate National Sales Director based on predefined criteria such as account alignment, geography, complexity, and strategic value.
Retain operational ownership of leads until escalation or disposition.
Conduct initial availability searches to determine feasibility of requested dates.
When availability is constrained, proactively communicate with clients (copying the assigned Sales Director) to explore alternate date options, regardless of stated date flexibility.
Act as an early-stage liaison between client needs and internal capabilities.
Initiate structured pricing requests to Revenue Management via Delphi chatter, copying the assigned Sales Director.
Ensure pricing requests reflect accurate availability findings and client requirements to support informed revenue decisions.
Facilitate professional email introductions connecting clients with the assigned National Sales Director once initial pricing parameters are established.
Remain copied on correspondence to maintain continuity, visibility, and operational support.
Generate sales proposals based on direction provided by the Sales Director following: A qualifying discovery call, or Limited client engagement requiring proposal development with partial information.
Deliver proposal drafts to the Sales Director for review, refinement, and direct client delivery.
Conduct weekly reviews of National Sales Directors’ pipelines to identify programs requiring follow-up.
Execute structured follow-up for opportunities with outstanding proposals that are not yet designated as high-priority.
Support consistent pipeline movement and reduce opportunity stagnation.
Support escalation of qualified opportunities to “hot lead” status, at which point the Sales Director assumes primary responsibility through contract execution.
When programs do not move forward, formally close or decline opportunities in Delphi with appropriate documentation and rationale.