National Sales Operations Manager
About The Position
The National Sales Operations Manager provides strategic leadership and operational oversight for the National Sales Operations collective. This role is accountable for directing national sales operational strategy, exercising independent judgment on revenue-impacting processes, and supervising a team of Sales Operations Associates who support the National Sales Organization (NSO) team. The position serves as the operational authority for lead merchandising, CRM governance, pipeline management, and cross-functional coordination. By establishing standards, overseeing execution, and managing resources, this role enables NSOs to focus on strategic selling, client relationships, and contract execution while ensuring scalable, compliant, and efficient sales operations.
Requirements
- Strong understanding of group sales processes and sales funnel management
- High proficiency with CRM systems, particularly Delphi
- Strong organizational skills and attention to detail
- Ability to exercise sound judgment in prioritization and lead routing
- Excellent written communication and cross-functional coordination skills
- Ability to manage multiple opportunities simultaneously in a fast-paced environment
Nice To Haves
- 2-3 Years Experience in High Volume Hotel Sales Office Management
- Strong working knowledge of Salesforce, Delphi, Cvent
- Analytical and Reporting Skills
Responsibilities
- Team Leadership & Management
- Lead Merchandising & Distribution Oversight
- Strategic & Operational Authority
- Sales Director Enablement & Client Introduction
- Proposal Development & Execution Support
- Pipeline Oversight & Follow-Up
- Lead Escalation & Disposition
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
