National Sales Manager – U.S. (Service Solutions)

Ralliant•Beaverton, OR

7h•Remote

About The Position

At Tektronix, our Service Solutions organization helps customers keep critical technology operating through calibration, onsite support, asset management, and lifecycle service solutions. We support customers across high-tech, aerospace and defense, manufacturing, semiconductor, automotive, medical, government, and other complex technical markets. We are seeking a high-impact, hands-on National Sales Manager – New Business Service Solutions to lead, build, and scale a U.S. sales team focused on accelerating new service revenue. This leader will be responsible for driving new customer acquisition, whitespace development, dormant account reactivation, competitive displacement, and expansion revenue within existing accounts. This role is designed for a true player-coach leader – someone who can create pipeline in a low-lead environment, identify incremental service opportunities, develop new buying centers within existing customers, and coach a team through disciplined funnel management and customer engagement. This position will work closely with the Retention Sales organization to ensure clear ownership boundaries, coordinated customer engagement, and consistent customer experience across growth, expansion, renewal, and retention motions.

Requirements

Proven success leading national or multi-region sales teams
Track record of consistently exceeding revenue targets and driving above-market growth
Experience owning team quotas and driving collective performance
Demonstrated ability to: Carry an individual quota and Lead and develop a team simultaneously
Comfortable operating in a lean environment where leaders “do the work” alongside the team
Highly organized and process-driven in: Prospecting, Pipeline development, Funnel management
Experience building and scaling prospecting strategies in low-lead environments
Ability to teach and replicate your process across a team
Experience thriving in: Fast-changing environments, Evolving expectations
Proven ability to pivot leadership style and execution strategy quickly
Strong ability to: Build executive-level customer relationships, Navigate complex service sales cycles
Comfort leading customer escalations and resolution processes
Ability to understand and articulate: Industry trends, Service-based value propositions
Experience in: High-tech, industrial services, or technical solution sales environments

Responsibilities

Develop and execute national sales strategies to exceed team revenue targets and funnel growth expectations
Own new business revenue targets, funnel creation, opportunity development, and conversion metrics.
Build pipeline through structured outbound prospecting, targeted account planning, dormant account reactivation, competitive displacement, and whitespace development.
Translate customer needs, market dynamics, competitive gaps, and Tektronix service capabilities into actionable growth plans
Partner with account teams, service operations, customer success, and retention leadership to ensure growth opportunities are clearly defined and aligned with customer needs.
Act as a working manager, owning both: Personal quota and Full team performance and quotas
Lead from the front through direct prospecting, customer meetings, funnel creation, and complex deal support
Model strong opportunity-creation behaviors, including disciplined outreach, qualification, discovery, value propositioning, and follow-through
Balance individual contribution and with team leadership during the build and scale phase
Coach sellers on how to create pipeline in a low-lead environment
Help the team identify expansion opportunities within existing accounts while maintaining alignment with retention-led customer relationships
Recruit, develop, and retain top-tier service sales talent
Establish clear S.M.A.R.T. expectations around activity, pipeline creation, funnel health, conversion, and revenue performance
Coach the team on: Strategic prospecting, Pipeline management, Customer engagement strategies
Create a culture of accountability, urgency, customer focus, and continuous improvement
Implement and scale structured prospecting, qualification, and pipeline management processes across the team
Drive adoption of Ralliant Business System (RBS) tools, daily management, and problem-solving practices
Build repeatable, scalable sales motions despite limited lead generation resources
Ensure accurate CRM hygiene, funnel reviews, stage progression, next-step discipline, and forecast reliability.
Partner with commercial operations and leadership to improve visibility into growth activity, funnel health, conversion, and expansion revenue.
Thrive in an environment where priorities and expectations evolve rapidly
Quickly pivot leadership and management style based on: Business needs, Team maturity, Market dynamics
Build and maintain executive-level relationships with strategic customers and partners
Act as a point of escalation for: Customer issues, Service challenges, Complex deal support
Partner cross-functionally with Operations and Service teams to ensure customer satisfaction and retention
Start with no established book of business—drive growth through new customer acquisition
Be comfortable stepping into administrative and tactical work early to accelerate execution
Partner with leadership to gradually offload operational tasks as the team scales