National Sales Account Coordinator

Multiquip•Cypress, CA

1d•$24 - $26•Hybrid

About The Position

We are seeking a detail-oriented and customer-focused National Sales Coordinator to join our team. In this fast-paced, high-volume role, you will serve as a key point of contact for customers and the Outside Sales team—managing inbound inquiries, processing orders, and ensuring a seamless customer experience from quote to delivery. If you thrive in a dynamic environment, enjoy multitasking, and take pride in delivering exceptional service while maintaining accuracy, this is a great opportunity to make a meaningful impact.

Requirements

High school diploma or equivalent required.
3–5 years of experience in customer service, sales support, or order processing in a high-volume environment.
Strong written and verbal communication skills.
Ability to professionally engage with customers, sales teams, and cross-functional departments.
Customer-first mindset with strong problem-resolution abilities.
Proficient in Microsoft Office, particularly Excel and Word.
Highly detail-oriented with strong multitasking and time management abilities.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Strong analytical and problem-solving skills with sound decision-making.
Ability to interpret company policies, procedures, and product information.
Basic math skills, including calculating pricing adjustments, discounts, and freight percentages.
Demonstrated professionalism, reliability, and a strong work ethic.
Ability to work independently while contributing positively to a team environment.
Primarily sedentary role requiring extended periods of sitting.
Frequent use of hands for typing, handling documents, and computer work.
Regular communication via phone and computer.
Occasional standing and walking.
Ability to lift and/or move up to 10 pounds occasionally.
Close vision required for computer-based tasks.

Nice To Haves

Experience in a call center or similar fast-paced setting preferred.
Experience with SAP or similar ERP systems preferred.
Ability to learn and navigate internal systems and product information quickly.

Responsibilities

Serve as the primary contact for a high volume of inbound customer and Outside Sales inquiries related to product availability, pricing, order status, invoices, and order processing.
Prepare and enter customer quotations into SAP, ensuring accuracy in pricing, product availability, and documentation.
Accurately process sales orders, including pricing, payment terms, freight terms, and delivery timelines.
Communicate order confirmations and proactively notify customers of any updates or changes.
Monitor open orders and backorders; follow up regularly to ensure accurate lead times and timely customer communication.
Coordinate closely with inventory and supply chain teams to resolve held or delayed orders and provide detailed updates.
Partner with Outside Sales representatives to support customer accounts and maintain strong internal collaboration.
Resolve customer issues and inquiries promptly, professionally, and with a solutions-oriented mindset.
Maintain a strong working knowledge of company products and equipment to effectively support customers and sales initiatives.
Perform additional duties as assigned to support business needs.