National Operations Manager
About The Position
The National Operations Manager leads operations across a large, strategic national account, combining strategic oversight with hands-on leadership to design, align, and execute operational programs that deliver exceptional client experiences. The role drives consistency, performance, and continuous improvement across fulfillment center operations while aligning with organizational objectives. The position oversees operational performance, standardized procedures, quality, safety, security, compliance, costs, client satisfaction, and development of operational leaders. It serves as an escalation point for client concerns and a subject matter expert for regional teams, and leads major initiatives such as new site launches and training programs. The role may involve office settings, remote work, client locations, and travel, and requires adapting to changing priorities and environments. The stated annual salary range is $115,000–$125,000. Specific offers may vary based on education, experience, skills, abilities, geographic location, and market data. The successful applicant may be eligible to participate in a company incentive or bonus program. ABM offers a comprehensive benefits package; details are referenced through its employee benefits materials.
Requirements
- At least 5 years of experience in distribution, logistics, or fulfillment center operations (required).
- Strategic and tactical experience leading large teams and front-line leadership.
- Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or a related field, or equivalent experience.
- Demonstrated ability to lead, influence, and achieve results through teams.
- Strong leadership and people management skills.
- Strategic thinking focused on execution and results.
- Advanced analytical and problem-solving capabilities.
- Experience in process improvement and operational optimization.
- Excellent interpersonal and communication skills, professionalism, and empathy.
- Conflict resolution and negotiation abilities.
- Strong organizational and time management skills, including managing multiple priorities.
- Attention to detail and commitment to quality.
- Ability to thrive in a fast-paced, dynamic environment.
- Proficiency in Microsoft Office Suite and standard business systems.
- Ability to work independently and collaboratively within a team.
- Commitment to confidentiality and professionalism.
- Working knowledge of continuous improvement methodologies.
- Talent development and team-building skills.
- Ability to adapt to changing priorities and environments.
Nice To Haves
- Multi-site or national-level oversight experience is preferred.
Responsibilities
- Provide strategic and operational oversight for activities within client fulfillment centers, ensuring high performance and service excellence.
- Develop, implement, and maintain standardized operating procedures, performance metrics, and quality benchmarks across locations.
- Lead and support Senior Operations Managers to promote consistent execution, compliance, and a zero-defect mindset.
- Collaborate with internal leaders to support alignment, consistency, and communication across site types.
- Partner with leadership development teams to identify, train, assess, and mentor operations personnel, including Project Managers and Operations Managers.
- Ensure accurate, timely pricing proposals and actively manage accounts receivable processes.
- Act as an escalation point for client concerns about operational performance and ensure effective resolution.
- Identify and implement opportunities to reduce operational costs and improve efficiency across the fulfillment center portfolio.
- Serve as a subject matter expert and consultant supporting regional teams in implementing and managing services.
- Oversee safety, security, and compliance, including adherence to training and regulatory requirements.
- Promote a client-centric culture focused on service excellence, communication, and customer satisfaction.
- Conduct regular audits to confirm adherence to standard operating procedures and performance expectations.
- Drive implementation of visual management systems and standardized work practices in warehouse operations.
- Monitor industry trends and technological advancements and recommend ways to improve innovation and operational effectiveness.
- Analyze operational metrics and guide teams toward performance, quality, safety, cost, and client satisfaction targets.
- Lead continuous improvement efforts, identifying inefficiencies and eliminating non-value-added activities.
- Mentor and develop leaders and foster accountability, quality, and problem-solving.
- Lead major operational initiatives and projects, including new site launches and training programs.
- Participate in performance reviews and recommend training and development initiatives.
- Communicate organizational goals, performance updates, and key initiatives through regular stakeholder reviews and planning sessions.
- Perform additional duties and special projects as assigned.
Benefits
- Comprehensive benefits package; details are provided in ABM’s employee benefits materials.
- May be eligible to participate in a company incentive or bonus program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
