National Operations Manager
About The Position
The National Operations Manager leads operations across a large, strategic national account, combining strategic oversight with hands-on leadership to design, align, and execute operational programs that deliver exceptional client experiences. The role drives consistency, performance, and continuous improvement across fulfillment center operations while aligning work with organizational objectives. The position oversees client fulfillment center activities and operational standards across locations, supports and develops senior and frontline leaders, partners with internal teams and clients, and guides performance across quality, safety, service, and cost. It also leads operational initiatives, including new site launches and training programs, and serves as a subject matter expert for regional teams. The role may involve work in office settings, remote work, client locations, and travel. The position requires adapting to changing priorities and environments. The stated annual salary range is $115,000–$125,000. Specific offers may vary based on education, experience, skills, abilities, geographic location, and market data; participation in a company incentive or bonus program may be available. ABM describes its benefits package as comprehensive and directs candidates to its benefits information.
Requirements
- At least 5 years of experience in distribution, logistics, or fulfillment center operations.
- Strategic and tactical experience leading large teams and front-line leadership.
- A bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or a related field, or equivalent experience.
- Demonstrated ability to lead, influence, and achieve results through teams.
- Strong leadership and people management skills.
- Strategic thinking with a focus on execution and results.
- Advanced analytical and problem-solving capabilities.
- Experience in process improvement and operational optimization.
- Excellent interpersonal and communication skills, with professionalism and empathy.
- Conflict resolution and negotiation abilities.
- Strong organizational and time-management skills and ability to manage multiple priorities.
- Attention to detail and commitment to quality.
- Ability to thrive in a fast-paced, dynamic environment.
- Proficiency in Microsoft Office Suite and standard business systems.
- Ability to work independently and collaboratively within a team.
- Commitment to confidentiality and professionalism.
- Working knowledge of continuous improvement methodologies.
- Talent development and team-building skills.
Nice To Haves
- Multi-site or national-level oversight experience.
Responsibilities
- Provide strategic and operational oversight for activities within client fulfillment centers, ensuring high performance and service excellence.
- Develop, implement, and maintain standardized operating procedures, performance metrics, and quality benchmarks across all locations.
- Lead and support Senior Operations Managers to ensure consistent execution, compliance, and a “zero defect” mindset.
- Collaborate with internal leaders to align work and ensure consistency and effective communication across site types.
- Partner with leadership development teams to identify, train, assess, and mentor operations personnel, including Project Managers and Operations Managers.
- Ensure accurate and timely pricing proposals and actively manage accounts receivable processes.
- Serve as an escalation point for client concerns about operational performance and ensure effective resolution.
- Identify and implement opportunities to reduce operational costs and improve efficiency across fulfillment centers.
- Serve as a subject matter expert and consultant to support regional teams in implementing and managing services.
- Oversee safety, security, and compliance efforts and ensure adherence to training and regulatory requirements.
- Promote a client-centric culture focused on service excellence, communication, and customer satisfaction.
- Conduct regular audits to ensure adherence to standard operating procedures and performance expectations.
- Drive implementation of visual management systems and standardized work practices within warehouse operations.
- Monitor industry trends and technological advancements and recommend ways to enhance innovation and operational effectiveness.
- Analyze operational metrics and guide teams in achieving performance, quality, safety, cost, and client-satisfaction targets.
- Lead continuous improvement efforts by identifying inefficiencies and eliminating non-value-added activities.
- Mentor and develop leaders and foster accountability, quality, and problem-solving.
- Lead major operational initiatives and projects, including new site launches and training programs.
- Participate in performance reviews and recommend training and development initiatives to strengthen team capabilities.
- Communicate organizational goals, performance updates, and key initiatives to stakeholders through regular reviews and planning sessions.
- Perform additional duties and special projects as assigned.
Benefits
- Comprehensive benefits package.
- May be eligible to participate in a company incentive or bonus program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
