HOA National Manager

Invitation Homes•Dallas, TX

18h

About The Position

The National Manager of HOA Compliance oversees homeowner association (HOA) compliance operations nationally. The role ensures accurate financial and compliance recordkeeping, manages a team of compliance support associates, and works with internal and external stakeholders to maintain operational excellence. The position calls for strong organization, attention to detail, leadership, process improvement, and relationship management.

Requirements

High school diploma or equivalent.
At least four years of property management or related experience.
Familiarity with federal fair housing laws and applicable local housing provisions.
Working knowledge of Microsoft Outlook, Word, and Excel.
Excellent customer service and interpersonal skills, including the ability to relate to others and defuse situations involving angry or difficult people.
Professional verbal and written communication skills and the ability to communicate effectively with a diverse workforce.
Strong organizational and time-management skills, including the ability to set, manage, and consistently meet goals and deadlines.
Proactive, self-directed, highly motivated, and able to multitask.
Ability to read and comprehend financial statements and reports and perform moderate mathematical and accounting functions.
Ability to identify, analyze, and resolve issues; adapt quickly to changing business needs and processes; exercise independent judgment; and maintain confidentiality.
Ability to lead a team and delegate successfully.

Nice To Haves

Direct experience working with HOAs.
Proficiency in Yardi Voyager and Salesforce.

Responsibilities

Maintain accurate records of HOA tenant registrations, applications, and resident fines and fees to support compliance and data integrity.
Lead and develop a team of HOA customer service representatives (CSRs), ensuring accountability to KPIs, operational standards, and compliance objectives.
Oversee timely submission of lease agreements and HOA applications and ensure required documentation is complete and accurate.
Manage payments for resident fines and HOA administrative fees, with appropriate tracking and adherence to established processes.
Oversee day-to-day resolution of HOA property issues, maintain accurate documentation, and communicate promptly with residents and stakeholders.
Provide reporting to monitor performance and identify process improvement opportunities across markets.
Collaborate with local market teams to align priorities, resolve escalations, and maintain operational consistency nationwide.

Benefits

Annual discretionary bonus program.
Health insurance.
Dental insurance.
Vision insurance.
Life insurance.
Long-term and short-term disability insurance.
Paid time off, including vacation accrual, sick time, standard holidays, and floating holidays.
401(k) with company matching contributions.
Casual dress environment.
Team events and gatherings.