National Manager of Case Management Services

The Recovery Village•Weston, FL

11d•Remote

About The Position

The National Manager of Case Management Services plays a pivotal role in partnership with facility leadership, overseeing Financial Case Managers and Case Managers to guarantee that financial counseling, discharge planning, and aftercare duties are executed with precision, timeliness, and full compliance with regulatory, accreditation, and company standards. This dynamic leader spearheads weekly team check-ins to assess performance metrics, streamline workflows, and evaluate outcomes, ensuring accountability and proactively overcoming any obstacles to success. Working closely with facility leadership, this role acts as the go-to expert for aftercare, driving team excellence and meeting departmental goals while cultivating a supportive and positive work atmosphere. By exemplifying strong leadership, this position ensures alignment with organizational objectives and messaging, champions the training and growth of team members, and rigorously upholds company policies, procedures, and compliance standards. This role is remote based, with travel as needed to our facility locations nationwide.

Requirements

Minimum high school diploma required.
Minimum two years’ experience, preferred experience in the medical, behavioral healthcare and/or financial field.

Nice To Haves

Bachelor’s or master’s degree in a health-related field, finance/accounting, or medical management preferred.

Responsibilities

Lead and oversee Financial Case Managers and Case Managers to ensure consistent, compliant financial counseling, discharge planning, and aftercare coordination.
Ensure timely, accurate completion of discharge plans, aftercare appointments, documentation, and financial processes in compliance with regulations.
Oversee Financial Case Management operations, including benefits verification, eligibility reviews, and addressing patient financial concerns in collaboration with Revenue Cycle and Admissions teams.
Drive 30%+ aftercare referrals to ARS IOP services, ensuring appointments, consents, and assessments are completed before step-down.
Lead weekly team meetings to review performance metrics, workflows, and quality indicators; provide coaching and accountability to meet departmental goals.
Monitor departmental performance and compliance, identifying trends and implementing improvements.
Collaborate with facility leadership to address departmental gaps and support team needs.
Work closely with Site CEOs, Clinical Directors, Business Development, and Revenue Cycle Management to align priorities.
Serve as liaison with payors, community providers, and referral partners to support care access and continuity.
Support and optimize Heather AI integration within aftercare and case management workflows.
Provide operational coverage, training, and support for case management functions onsite or remotely as needed.
Demonstrate ethical leadership, professionalism, and foster a patient-centered, collaborative team culture.
Attend daily facility treatment team meetings to support operational needs as necessary.