National Field System Engineer - Madison, WI; Kenosha, WI; and Rockford, IL

bioMérieux

2d • $33 - $45 • Onsite

About The Position

The National Field System Engineer (NFSE) is responsible for providing on-site Installation, Preventive, Corrective, and Routine Maintenance for bioMerieux customers on an as-needed basis, utilizing appropriate tools and test equipment. This role involves delivering timely and professional communications, performing various maintenance tasks, troubleshooting and repairing instruments, building strong customer relationships, and managing a service itinerary. The position requires regular travel, including overnight and national travel, and adherence to company guidelines for equipment and professional representation. The NFSE will also maintain accurate spare parts inventory, continuously develop skills, and support various internal teams to enhance customer experience and product performance. All work must be performed in compliance with company quality procedures and standards.

Requirements

• Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline.
• 2+ years of professional related experience in troubleshooting and/or repair of complex electro-mechanical, electronic, computer, electrical systems in commercial, industrial, or military setting required.
• Must have and maintain a valid driver’s license in state of residence.

Nice To Haves

• Experience in troubleshooting and/or repair of biomedical, vacuum systems, host/remote communications and network systems, or similar systems and in a clinical laboratory setting preferred.
• Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred.
• Experience in a field service role preferred.
• Experience in the principles and practices of laboratory operations preferred.

Responsibilities

• Deliver timely, professional communications to customer service requests within the assigned territory and nationally as needed.
• Perform installations, preventive and corrective maintenance, upgrades, field actions, and equipment removals using sound technical and business judgment.
• Troubleshoot and repair instruments using electro-mechanical and computer skills to the board or subassembly level.
• Build strong customer relationships and identify potential service or sales opportunities.
• Plan and manage a forward-looking service itinerary in coordination with dispatchers and regional leadership.
• Coordinate with regional teams when supporting customers outside the assigned territory.
• Engage with purchase-order-required customers to schedule preventive maintenance and support revenue objectives.
• Travel regularly, both scheduled and unscheduled, to support customer needs including overnight and national travel for customer support, trainings, workshops, and specialized service needs.
• Complete service documentation, quality checklists, training requirements, calendars, and expense reports accurately and on time.
• Adhere to all guidelines associated with maintaining company-issued equipment, tools, fleet vehicle, and assets appropriately as well as representing bioMerieux in a professional manner at all times.
• Maintain accurate spare parts inventory and achieve annual targets such as First Time Fix rates and other assigned performance objectives.
• Continuously develop technical, procedural, and professional skills.
• Support sales, applications, marketing, and customer service teams to enhance customer experience, support product performance, and contribute to organizational objectives and strategies.
• Participate in trade shows and provide product performance feedback to internal teams.
• Perform all work in compliance with company quality procedures and standards.
• Perform other duties as assigned.

Benefits

• A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
• Company-Provided Life and Accidental Death Insurance
• Short and Long-Term Disability Insurance
• Retirement Plan including a generous non-discretionary employer contribution and employer match.
• Adoption Assistance
• Wellness Programs
• Employee Assistance Program
• Commuter Benefits
• Various voluntary benefit offerings
• Discount programs
• Parental leaves

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level