National Field Service Technician

Analogic

25d

About The Position

Reporting to the Service Manager USA, Analogic Aviation Security Department is looking for a driven and passionate National Field Service technician to join our Field Service Team You will drive our exceptional customer service experience, improve customer satisfaction, maximize customer retention, and increase profitability. In this vital role, you will be traveling (up to 100%) through airports in the United States, demonstrating your strong technical skills by helping to prevent problems with our machines and resolve problems. Additionally, you are required to live near a major airport to facilitate efficient travel and ensure timely responses to service needs. Why should you join the Analogic team? At Analogic, we work together to create life-changing technology. We value your unique skills and abilities and invite you to join our team in supplying transportation security professionals with leading-edge aviation security screening equipment and health care workers with high-tech medical products. We offer a competitive compensation and benefits program, and an opportunity to grow with us! To learn more about our culture, mission and vision please visit www.analogic.com

Requirements

High School Diploma or equivalent with a minimum 3-5 years’ experience in troubleshooting and repair.
Meet daily service needs at assigned sites and locations.
Ability to plan and perform repairs and preventative maintenance independently in the field.
Assist with new installations when the need arises.
Able to schedule work based on field needs.
Exceptional at managing time and able to complete assigned small field projects.
Innovative, quick to learn and adapt to new technology and demonstrated experience with electronics, repair and maintenance, and electromechanical systems.
Professional attitude and be customer focused.
Possess excellent communication skills, both written and oral, to document detailed reports.
Thorough follow up skills are a key responsibility and expectation of this job.
Ensure all tools and calibrated equipment are properly maintained at all times.
Must pass a criminal background check, drug test, pre-employment physical, and credit check
Ability to safely and successfully perform the essential physical functions of the job (see application screening questions for additional details).
Ability to safely and successfully meet essential qualitative and/or quantitative productivity job standards.
Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, and the necessary public trust security clearance (eApp) and be authorized to access and handle Sensitive Security Information (SSI).
Must have a valid driver's license and dependable transportation, along with the ability to travel up to 100% of the time by plane domestically and internationally and have the required Real ID and Passport (for international travel).
Due to contractual obligations, U.S. citizenship or permanent residency (green card) is required for this position.
Must be able to work overtime and variable hours as required by business needs.
Up to 100% domestic travel required, some International travel possible.

Nice To Haves

Certified trade training in the areas of electronics, mechanics, maintenance, or relevant military background.
Prior experience in Field Service role supporting Imaging & Detection products.

Responsibilities

Demonstrate the ability to diagnose errors, technical problems and determine proper solutions.
Demonstrate good electronic and mechanical repair troubleshooting methodology and maintain technical product knowledge.
Document and produce timely and detailed service reports.
A willingness to exceed company and customer requirements.
Responsive to customer needs and building positive relationships.