National Expansion Program Manager I

FreedomCare•Holtsville, NY

5d•$68,000 - $78,000•Remote

About The Position

FreedomCare is a healthcare company dedicated to revolutionizing the home care industry since 2016, supporting patients across the U.S. by enabling them to choose their own caregivers. The company values include Here For You, Own It, Do the Right Thing, and Be Positive. This role is part of the National Expansion team and is a remote position requiring some domestic travel. The position plays a critical role in project success by overseeing and participating in the Research, Launch, and Implementation phases of new state launches. This role involves working with team members and stakeholders to achieve project objectives of moderate scope with precision and attention to detail, proactively understanding milestones leading up to launch. The role is expected to work on projects related to launching new states, such as market research, improving state efficiency, and enhancing systems for rapid and efficient growth.

Requirements

Strong documentation skills, documenting business processes and how they tie to software and theory, findings from research, presentations, summaries, and reports.
Software experience includes: Microsoft Office, Adobe Acrobat, Jira, Miro.
Strong PM Skills: Craft a plan to achieve an objective with specific milestones, blockers and stakeholder identified.
Achieve the objective within set parameters satisfying all stakeholders while demonstrating exemplary communication skills.
Effectively track and constantly re-evaluate the plan consistent with Agile methodology.
Actively learns and successfully acquires technical knowledge related to FC systems. Gradually mastering this area of knowledge.
Actively learns and successfully acquires an in-depth understanding of FC business processes. Gradually mastering this area of knowledge.
Excellent presentation and communication skills.
Team player with strong interpersonal skills.
Ability to prioritize business needs effectively.
Salesforce Admin Experience.
Must be willing to travel up to once per month for events or launches.

Nice To Haves

5 years of relevant experience in a similar position is preferred.

Responsibilities

Conduct research to find information and data needed to launch a new state within a specific timeline.
Correctly identify all follow-up questions required based on the information discovered.
Document findings in a clear, unambiguous manner, supported by proper documentation.
Foster connections to acquire essential information.
Execute steps from the launch checklist, fully understanding each step.
Define all business processes within a state consistent with all regulatory and business requirements.
Determine and manage the development of all tools and resources needed for the state to operate including, but not limited to, software, hardware, documentation and personnel.
Maintain a keen eye on timing, deadlines, and the status of each objective.
Overcommunicate and update stakeholders effectively.
Consistently find efficient ways to accomplish goals while minimizing issues.
Update team templates intelligently.
Carefully monitor post launch status of a state ensuring systems, processes, and staff are functioning optimally.
Manage and train new employees in the post-launch period in conjunction with Operations Manager (OM)/General Manager (GM).
Assist the OM/GM as a project manager in post-launch activities.
Provide exceptional change management by creating a positive environment and real support for staff.
Facilitate technical support during the post-launch period.
Facilitate root cause analysis of problems and propose effective solutions.
Define the necessary tickets for smooth project operation.