National Director of Business Development
About The Position
AutoCanada is a leading multi-location automobile dealership group and collision center operator. We are seeking a strategic and results-driven National Director of Business Development to lead the growth initiatives across our national dealership network. This role will report to the Chief Operating Officer (COO) and will be responsible for defining and executing a forward-thinking strategy that drives revenue growth, optimizes, and enhances the customer journey, through lead generation optimization, CRM strategy, digital channels, and disciplined lead management practices. This leader will design, implement, and enforce standardized lead-management processes across our stores and Business Development Centers (BDCs). A focus on hands-on showroom integration, continuous training, and performance coaching to ensure digital inquiries seamlessly transition into physical showroom appointments and closed deals.
Requirements
- 7+ years of progressive leadership experience in automotive retail is required
- 3+ years of experience working with a BDC, digital strategy, or business development
- Proven success leading multi-location operations or dealer group performance initiatives
- Deep expertise in CRM systems (CDK, VinSolutions, Elead) and digital lead management
- Strong understanding of BDC operations, dealership sales processes, and customer journey optimization
- Demonstrated ability to translate strategy into execution and measurable results
- Exceptional leadership, coaching, influencing, and stakeholder management skills
- Data-driven mindset with advanced analytical capabilities
Responsibilities
- Develop and execute the business development strategy aligned with long-term growth objectives
- Lead the end-to-end lead strategy across all variable operations, optimizing performance across OEM, third-party, paid, and organic sources
- Improve lead generation funnels to enhance quality, conversion, and speed-to-contact
- Ensure strong alignment across Marketing, BDC, and Dealership Operations on lead management processes and execution
- Own and optimize the CRM platform (CDK), including structure, workflows, templates, and automation (phone, email, SMS)
- Establish and enforce best-in-class CRM utilization and lead management standards across all locations
- Bridge BDC and showroom operations to ensure seamless customer handoffs and consistent in-store execution
- Provide on-site dealership support to reinforce standards, improve execution, and elevate the customer experience
- Design and lead training, coaching, and performance programs for BDC and sales teams, including audits and workshops
- Define and track KPIs across lead generation, conversion, CRM compliance, and digital vs. in-store performance
- Build dashboards and reporting to provide visibility into lead and sales pipeline health
- Conduct regular performance reviews with store leadership and drive continuous, data-driven improvement across the network
Benefits
- Competitive Compensation and Executive Benefits Package
- Employee Vehicle Purchase & Service Plans
- Company-wide appreciation events and contests throughout the calendar year
- Employee and Family Assistance Programs
- Professional development and the opportunity to grow your career
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
