National Customer Care Representative - Bilingual
About The Position
Vitalant is seeking a National Customer Care Representative dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together. Your impact as a National Customer Care Representative is vital. You will actively contribute to supporting Vitalant's life-saving mission by addressing donor inquiries and providing scheduling assistance through various channels, including website interactions, live chat, social media, email and phone assistance.
Requirements
- High school diploma or GED Required
- Two years of contact or call center experience Required
- Must pass bilingual certification provided by Vitalant.
- Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
- Must be able to maintain confidentiality.
- Must have effective oral and written communication skills.
- Must pass grammar assessment.
- Must have proficient computer skills in a variety of platforms and alternatives including website support, live chat, and text platforms.
- Ability to think and work independently, and ability to multi-task.
- Ability to work flexible hours including evenings and weekends.
- Must have good customer service and interpersonal skills
Nice To Haves
- Bilingual (Spanish) Strongly Preferred
- One year of text, chat, social media, and website support preferred.
- One year of technical customer service ie: password reset or create username, creating donor portal and store accounts preferred.
Responsibilities
- Investigate, diagnose, and troubleshoot donor inquiries and issues, offering suitable solutions and alternatives while adhering to response times and guidelines to ensure timely resolution follow up.
- Cultivate lasting relationships with donors and prospective donors through interactive communication channels, including website, chat, text, email and phone.
- Identify recurring system or application issues and escalate to leadership team.
- Resolve escalated issues related to donor portal, donor store, and website troubleshooting.
- Assist with donor scheduling.
- Monitor and analyze customer feedback
Benefits
- Comprehensive medical, dental, and vision coverage
- 401(k) retirement savings with 5% company match
- Tuition assistance and professional development opportunities
- Employee assistance and wellness resources
- A commitment to work-life balance through generous paid time off, paid holidays, and wellness-focused benefits.
- Health savings and flexible spending accounts
- Employee recognition and service award programs
- Discounted event tickets, gym memberships, Hinge Health support, and exclusive employee offers.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
