Customer Care Representative - Bilingual

Time Investment Co Inc•West Bend, WI

1d•$20 - $24•Hybrid

About The Position

Our Spanish Bilingual Customer Care Representatives work from the comfort of their home, providing warm and friendly customer service to our loan holders. They are always ready to answer questions and provide information about a customer’s loan, as well as happily assist them with their monthly payments. We need driven individuals who can adapt as we grow and who are motivated to take on new responsibilities. Welcome our new customers and review loan information with them Verify account information to ensure the customer’s needs are being met Interact with our customers in response to their inquiries about products and services, and to help resolve issues Support customers making their monthly payment or updating their information Create account notes that are clear and concise Make outbound calls to customers who are up to 29 days delinquent. Ability to handle large volumes of inbound calls. Communicate with customers via email and text message. Work with title companies and banks inquiring about refinance requirements Other duties as assigned Support and live out our Core Principles – Service, Excellence, Integrity, Generosity and Fun

Requirements

Ability to read, write, and speak fluently in both English and Spanish
Ability to communicate effectively and professionally with customers both written and verbally
2-3 years of customer service experience, including assisting customers by phone
Proficient in Microsoft Outlook
Ability to report to the West Bend office 1-2 times per week and/or upon request based on business needs
Available between 8am and 8pm; able to work late 1-2 nights a week, as well as a rotating Saturday schedule (9am-noon)
Ability to read and interpret documents such as customer correspondence, accounts logs and procedure manuals
Ability to prepare reports and correspondence
Ability to communicate effectively with customers and other employees of the organization
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
Ability to compute rate, ratio and percent
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
Ability to deal with problems, involving several concrete variables in standardized situations

Nice To Haves

Experience with a CRM program
Some college or college degree
Previous call center and/or finance experience

Responsibilities

Welcome new customers and review loan information with them
Verify account information to ensure the customer’s needs are being met
Interact with customers in response to their inquiries about products and services, and to help resolve issues
Support customers making their monthly payment or updating their information
Create account notes that are clear and concise
Make outbound calls to customers who are up to 29 days delinquent
Handle large volumes of inbound calls
Communicate with customers via email and text message
Work with title companies and banks inquiring about refinance requirements
Other duties as assigned
Support and live out our Core Principles – Service, Excellence, Integrity, Generosity and Fun

Benefits

$1000 sign on bonus after 90 days
10% extra night and weekend shift differentials
Flexible work schedule
Computer equipment and headset provided
Tuition Reimbursement
Monthly bonus potential
Medical, Dental, Vision Insurance
Life Insurance, Short and Long-Term Disability
Contribute to your 401(k) after the first 60 days; earn 4% company-matched funds after six months
Paid Time Off, up to 80 hours the first year
Additional 8 hours Birthday Month PTO
Potential for an additional 8 hours Volunteer PTO
Paid holidays