Bilingual Customer Care Representative
About The Position
Onsite Bilingual Customer Care Representative focused on the success of employees, customers, and clients. As a member of the Customer Care team, you’ll empathize with customers, identify solutions, and make a positive impact on their day through phone interactions. The role includes a full-time, paid 4-week training program with hands-on learning, on-the-job experience, and mentorship. Bilingual Customer Care Representatives are expected to be smooth, efficient, and confident phone communicators in English and Spanish, calm under pressure, adaptable, resilient, creative problem solvers, organized, efficient, friendly competitors, naturally optimistic, understanding, caring, and committed to the success of customers and the organization.
Requirements
- Fluency in English and Spanish
- Smooth, efficient, and confident phone communication skills
- Ability to remain calm under pressure, be adaptable, and resilient
- Creative problem-solving skills
- Organizational and efficiency skills for documenting accounts and managing multiple tasks
- Friendly and competitive nature
- Optimistic and positive outlook
- Understanding and caring attitude
- Commitment to customer and organizational success
Responsibilities
- Empathize with customers
- Identify solutions
- Make a positive impact on customer's day through phone interactions
- Communicate effectively in English and Spanish
- Document accounts
- Manage multiple tasks
- Meet or exceed performance goals
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401K with company match up to 6%
- Tuition reimbursement
- Paid parental leave
- 3 weeks of paid vacation
- 11 paid holidays
- Paid sick leave
- Bilingual differential for fluency in Spanish (15%)
- Consistent Monday - Friday schedule with no weekend hours
- Regular one-on-one meetings with manager focused on growth and development
- Clear career path opportunities with pay increases at each step
- Company outings (on- and off-site)
- Games and contests with prizes
- Extra bonuses throughout the year
- Opportunities to volunteer and give back to the community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
