National Credit Coordinator (100% Remote)

US Foods•Rosemont, IL

9d•$24 - $37•Remote

About The Position

The National Credit Coordinator provides credit and collections support for national customers, performs customer setup, approves credit terms based on an approval matrix, monitors customer terms and compliance, and collects on delinquent accounts. The role also involves negotiating payment arrangements and collaborating with national account sellers on customer financial issues. Additionally, it supports third-party collections and/or customers with a degree of latitude and judgment using existing systems and procedures. This position is 100% remote within the U.S. (excluding Hawaii or U.S. Territories).

Requirements

High School Diploma or GED Required
2 years’ data entry experience working in Credit/Collections performing account reconciliations or in a financial related role is required
1-2 years’ experience utilizing D&B, and other financial & risk management tools required
1-2 years’ experience approving credit terms, managing portfolio for adherence to credit terms, collecting amounts due, and resolving aged items is required
Intermediate MS Office skills required with strong Excel skills (ability to create pivot tables, VLOOKUP and basic formulas required).
Ability to effectively communicate both verbally and in writing in a clear and concise manner under pressure so others will understand.
Ability to work using multiple screens using different applications
Ability to balance multiple priorities while meeting deadlines.
Ability to work independently and in a professional manner.
Ability to make risk management decisions for customers and collaborate with next level management on those with high degree of complexity
Ability to guidance other team members regarding best practices and complex situations.
Strong problem-solving skills with the ability to find the root cause of issues.
Ability to collaborate cross functionally with internal associates and other stakeholders on past due AR to remedy and reach resolutions.
Proficiency in using a variety of web based and mainframe systems to perform job activities.
Must have attention to detail.
Must be able to perform data entry and focus on work for 8 hours a day

Nice To Haves

Associates degree or Credit Business Associate (CBA) Certification is desired
Food service or similar distribution experience is desired

Responsibilities

Makes credit decisions and establishes payment terms within assigned authorities per Corporate Credit Policy Matrix.
Collects on national/large complex delinquent accounts and maintains portfolio for accuracy.
Monitors and controls customer account applications/setups for ownership linkage, ensuring national or local account exposures are linked with the same ownership ID for aggregation purposes.
Ensures proper and complete documentation is obtained, analyzes and suggests/approves credit terms for new customer accounts based on the Credit Policy matrix.
Sets up customer accounts and secures proper credit approvals for terms.
Gathers financial and other credit information for risk analysis to develop/modify credit limits for potential/existing customers.
Establishes root cause delinquency and maintains communication with sellers and/or USF customers within the assigned portfolio to ensure expeditious collections of issues with rapid resolution of past due accounts.
Manages customer accounts receivable for terms compliance and ensures skipped invoices, short paid invoices, credit memos, and unapplied cash are resolved timely.
Creates amicable, effective payment plans on past due accounts and follows protocol for courtesy and demand letters as necessary for proper collection.
Prepares annual credit reviews/write-ups and recommends credit limits in accordance with the Corporate Credit Policy.
Assists their manager or supervisor to ensure compliance with all regulatory requirements including Sarbanes Oxley (Sox) controls.
Follows collection guidelines previously established if accounts are related to a GPO.
Makes recommendations or assists other team members to assign and provide documentation of uncollectible accounts to the centralized third-party collections group at the Support Office; may code and recommend accounts for write-off.
Assists with credit reporting requirements.
Participates in special projects or tasks as assigned/requested by manager or supervisor.
Other duties as assigned by manager.
Updates personal Individual Development Plan (IDP) and prepares for check-ins with leader.
Engages in formal US Foods performance management process.
Strives to learn and benchmark against industry trends as well as be engaged in industry peer groups.
Pursues other personal learning and development initiatives.