Pharmacy Care Coordinator - National Remote

UnitedHealth Group • Jeffersonville, IN

3d • $18 - $32 • Remote

About The Position

Optum Specialty Select Support Pharmacy Care Coordinator is a senior level position which is a hybrid of three critical components: Client Service Management, Pharmacy Operations, and Patient Care. Select Support takes a hands-on approach to patient care that makes a meaningful imprint on the health and quality of life of each patient by providing white-glove service to our patients and clients. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

• High School Diploma/GED
• 1+ years of customer service experience
• Intermediate level of proficiency with Microsoft Excel, Microsoft Word, Microsoft PowerPoint, and e-mail communication
• Ability to work full-time with open availability between the hours of 7:00 AM - 7:00 PM CT
• Strong computer skills with the ability to work in multiple processing systems throughout the day
• Superior customer service skills
• Strong verbal and written communication skills; ability to speak and write clearly and concisely to individuals or groups
• Strong organizational skills
• Ability to manage multiple concurrent tasks and prioritize to meet client expectations
• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Nice To Haves

• Experience in pharmacy or healthcare
• Specialty pharmacy experience
• Leadership or management experience
• Ability to obtain a Pharmacy Technician license, if required by state law
• National Pharmacy Technician Certification (PTCB) current and in good standing

Responsibilities

• Build relationships with clients and sales team members and serves as the primary point of contact for overall and day-to-day service delivery for one or more accounts
• Research pharmacy claims and member inquiries
• Provide operational and administrative support to clients to help ensure superior account management with focus on client retention/satisfaction
• Ability to prioritize workload and meet internal and client deliverable timelines
• Actively participate on client calls, interdepartmental calls, and team meetings, as applicable
• Oversee and operationally process all patient prescriptions from the designated client including benefits investigation, prior authorization completion, and prescription delivery scheduling
• Collaborate with other departments outside of Select to meet all prescription processing oversight requirements when needed
• Collaborate within Select to facilitate group coverage of team member clients when needed
• Act as outward-facing, dedicated resource for assigned accounts, typically with direct client contact and large or complex accounts
• Represent client internally and coordinates with Select management and Optum Sales team to implement client systems, honor provider communication preferences, and address ongoing service needs
• Follow all policies and procedures related to job responsibilities and participating in the training of departmental policies and procedures, documentation, and tools for client management, as appropriate
• Respond to client inquiries (via mailbox or task system) and assure all inquiries are directed and responded to within service level guarantees
• Escalate client concerns when appropriate in a clear and effective manner

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED