National Client Relations Manager - Law Firm

K2 Services•New York, NY

6d•$120,000•Hybrid

About The Position

The National Client Relations Manager is a high-impact leadership role responsible for driving operational excellence and client satisfaction across a national portfolio. This individual will oversee 9 locations with a total headcount of approximately 45 employees, ensuring consistent, high-quality service delivery. This is a hands-on role requiring a strong operational mindset, a client-first approach, and the ability to lead teams across multiple sites.

Requirements

Bachelor’s degree preferred
5+ years in operations, client relations, or service leadership
Prior outsourcing or similar service-based experience required
Law firm experience strongly preferred
Experience leading multi-site teams
Strong leadership and operational expertise
Client-focused with excellent communication skills
Highly organized with the ability to manage multiple priorities
Analytical, solution-oriented, and adaptable
Proficient in Microsoft Office and reporting tools

Responsibilities

Lead day-to-day operations across 9 locations, ensuring consistency and service excellence
Manage and develop a team of ~45 employees, driving performance and accountability
Build strong client relationships through proactive, high-touch service
Monitor KPIs and operational metrics to identify improvements and drive results
Implement process improvements to enhance efficiency and service delivery
Oversee projects, ensuring timelines, quality, and deliverables are met
Partner cross-functionally to support business objectives and client needs
Address operational challenges quickly with effective solutions
Support budgeting, planning, and reporting for leadership