Site Supervisor - Law Firm

IST Management Services•Philadelphia, PA

22h•$21 - $23•Onsite

About The Position

We are seeking a Site Supervisor to join our team at IST Management Services in Center City Philadelphia. Ideal candidates will have relevant experience in law firm management and customer service. We are committed to both excellence for our clients and upward mobility for our employees. IST Management is a business process outsourcing company. We have over 1,800 employees and have been in business for over 26 years with operations in over 38 cities across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery services such as processing, hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a Relativity Certified Provider. We also provide a full range of facilities management and office services. We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members in 2021. IST Management has also been included in the INC 5000 list! Check out istmanagement.com for more info on us! NOTE: We ask all applicants to complete a pre-recorded interview as part of the evaluation process and those that complete the HireVue are quickly reviewed. You will receive an email prompting you to navigate to our website to submit your HireVue video response to three questions. Please treat this HireVue as a real interview since our clients will review the best applicants. We will be sending the link to the HireVue through our recruiting software and at times, that email could be captured by your spam filters so, if you are interested in this position, please check your spam folder regularly.

Requirements

Ideal candidates must have excellent, professional verbal and written communication skills as well as management experience.
Law Firm experience is a must.
Excellent communication skills both verbal and written
Prior mail and shipping/receiving experience
Must have attention to detail and critically think through and resolve problems
Keyboarding and Windows environment PC skills
Lifting up to 50 pounds
High school diploma or equivalent is required; authorization to work for any employer in the US is required

Responsibilities

The Site Supervisor supports the mail and receiving operations for the law firm.
Litigation Copy/Scan are main part of daily responsibilities
Mail Operations - Sort incoming mail and handle according to established procedures
Shipping/Receiving Services – Receive and send overnight packages
Hospitality and Receptions support
Customer Service - Demonstrate flexibility in satisfying customer demands in a high volume, production environment
Reporting - Capture volumes on a daily basis, review monthly billing and confirm accuracy of monthly report
Training - Coordinate cross-training and ensure written procedures remain current
Maintain effective written and oral communications with clients