National Business Administration Manager
About The Position
The National Business Administration Manager helps make this impact possible by leading a high-performing Business Administration team supporting Thrift Stores, Donor Welcome Centres, and Distribution & Recycling Centres. The role provides operational and strategic leadership, including developing administrative strategies, streamlining operations and managing costs, delivering exceptional service, and ensuring compliance across the organization. You will oversee a team of Business Administration Specialists and a Coordinator, fostering collaboration, accountability, and continuous learning, while partnering with cross-functional leaders to identify opportunities to enhance processes and operational efficiency at a national level. We are seeking a collaborative leader who will develop people, elevate processes, and provide effective operational support across a multi-site environment.
Requirements
- Bachelor’s degree in Business Administration or Accounting (or equivalent experience)
- Minimum 5 years leading business administration operations, including team supervision, multi-site coordination, and process management
- Demonstrated experience optimizing administrative efficiency, managing expenses, procurement, and ensuring compliance with organizational policies
- Proven ability to partner effectively with cross-functional teams to enhance workflows and operational practices
- Knowledge of accounting principles and administrative best practices
- Leadership, coaching, and team development skills, with the ability to foster collaboration and accountability
- Strategic and operational mindset with strong organizational, planning, and project management abilities
- Analytical, solution-oriented thinker with attention to detail and strong decision-making skills
- Effective communication skills; able to influence and collaborate with stakeholders at all levels
- Flexible, proactive, and able to adapt to changing priorities
- Experience driving process enhancements and implementing administrative best practices
Nice To Haves
- Project Management certification is an asset
- Experience with enterprise resource planning (ERP) systems, accounting software, or administrative tools is an asset
Responsibilities
- Lead and guide the Business Administration team, fostering accountability, collaboration, and exceptional service delivery
- Supervise Business Administration Specialists and Coordinator, enabling performance, skill growth, and workload management
- Act as the subject-matter leader and trusted advisor for business administration and accounting matters, providing guidance to other NRO departments to ensure alignment with organizational policies and standards
- Foster knowledge sharing, continuous learning, and cross-team collaboration
- Oversee national expense management and departmental expenditures, identifying opportunities for cost savings and operational efficiencies
- Manage core administrative and accounting functions, including cash management, accounts payable, invoicing, deposits, budgeting, and year-end procedures
- Develop and maintain procedural guides and operational standards to support consistent, efficient, and compliant operations
- Identify opportunities to streamline workflows, enhance practices, and implement best practices
- Partner with internal teams across the organization to optimize tools, workflows, and administrative practices
- Build and sustain positive relationships with internal stakeholders, vendors, and external partners
- Facilitate procurement and resource management processes to ensure efficiency and alignment with organizational policies
Benefits
- potential to experience flexibility at work
- receive health and dental benefits
- paid vacation and sick time
- RRSP’s
- to expand our skills and advance our careers
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1-10 employees
