Manager, Business Administration

Macy's•Farmington, CT

5h•Onsite

About The Position

The Manager, Business Administration leads the essential activities and colleagues that drive Stores' business processes, enabling Macy’s Stores to run successfully. The role focuses on multiple functions, such as interviewing, hiring, staffing, and scheduling to ensure the store runs efficiently. Additionally, this position handles store operations and administrative functions, including budgets and cash office functions.

Requirements

High School diploma or equivalent
3-5 years of management experience in a retail store
Strong leadership skills to manage essential activities and colleagues, including hiring, training, and performance management
Proficiency in managing operational activities, P&L oversight, and developing action plans to drive profitability
Experience in leading the hiring process, onboarding, and retention strategies to reduce turnover and enhance engagement
Expertise in leading training initiatives, ensuring high adoption rates, and aligning with the Central Team on updates
Strong collaboration skills and excellent communication, writing, and presentation abilities
Energetic team member with strong customer service skills and the ability to maintain a clean and safe store environment
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs

Responsibilities

Collaborate with the Store Manager and other Store Leaders to drive overall Store Scorecard results by focusing on hiring and retention strategy, operations, and the shopping environment.
Maintain profit through effective staffing, weekend compliance, and controllable expenses
Lead the in-store experience of the hiring process, including corresponding with applicants, interviewing, selecting the best talent, and coaching peers in all aspects of hiring
Interview, hire, train, coach, develop, evaluate, and discipline direct reports.
Establish work strategies, manage colleague performance and behavior, and address and resolve complaints
Direct strategies to impact the candidate experience by leading the colleague onboarding process and orientation
Ensure a rapid learning curve, increase engagement of new hires, and reduce turnover rates
Lead the training and successful deployment of all tech and store-wide process initiatives, including annual training.
Ensure high levels of adoption, track user experience needs, and align with the Central Team on regular updates to prioritize enhancements
Manage operational activities such as hours utilization, payroll and non-payroll expenses, cash office, and supply inventory
Maximize sales and minimize expenses
Oversee the store’s monthly P&L, including selling cost and average hourly rate compliance
Develop action plans to drive overall store profitability
Strategize with Workforce Central partners on staffing and scheduling solutions to meet customer demand
Maintain and balance staffing to meet targets
Responsible for the overall store shopping environment and cleanliness, including monthly housekeeping audits
Resolve store environment issues and safety concerns in partnership with the Facilities team
Work a flexible retail schedule, including days, evenings, holidays, and weekends
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
In addition to the essential duties mentioned above, other duties may be assigned

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Opportunity to join Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement