National Accounts Strategic Account Executive

HCSC•Houston, TX

7d•Hybrid

About The Position

This is a Hybrid role, three days in office/client visits and two days remote. This Position Is Responsible For Supporting Sales Or Account Management Personnel In The Prospecting, Acquiring Or Renewing Business. Responsibilities Can Include Conducting Research On Inquiries, Resolving Issues By Working Across Divisions, Assisting In Gathering Information For Proposals, Maintaining Databases, Preparing Reports And Conducting Analysis, Participating In Meetings With Clients And Brokers, And Assisting Or Participating In Enrollment Sessions. As An Experienced, Subject Matter Expert, Can Assist/Mentor Team Members And Assist With Special Projects. This position is responsible for ensuring continued and increased growth by negotiating renewals or selling products and services to existing customers, including Hospital clients, understanding customer needs, and providing customer support. Ability to travel. This is a Hybrid role, three days in office/client visits and two days remote.

Requirements

Bachelor degree and 4 years experience in Account Management, Insurance/Sales or Health Care field OR 8 years experience in Account Management, Insurance/Sales or Health Care field.
State General Lines Agent license or obtain General Lines Agent license within 90 days of starting in role.
Experience presenting in front of a large audience.
Experience building customer relationships.
Clear and concise verbal and written communication skills.
Requires in-depth industry knowledge.
Knowledge of HCSC products.
Decision-making skills.
Knowledge of marketing (related to Account Management) and management techniques.
Sales negotiation skills.
Project management skills.
Consensus building and conflict management skills.
PC proficiency to include MS Office products.

Nice To Haves

Bachelor or Master Degree in Business, Health Care Administration, Liberal Arts or Finance.
HCSC systems knowledge (BlueCHIP, BlueSTAR, accums, CRM, contact management).
Knowledge of industry trends (including competitor products).
Salesforce or comparable sales database experience.

Responsibilities

Manage block of existing accounts to meet retention targets.
Identify customer insurance needs and service needs and successfully meet those needs.
Establish and maintain an excellent working relationship with existing accounts.
Act as point of contact for issues/concerns and serve as liaison between the company and other principals in resolving inquiries regarding all issues of concern.
Block of accounts will include Hospital accounts which have unique needs and custom requirements that necessitate out of the box thinking, research of requested capabilities, complex problem solving and development of creative solutions.
Analyze utilization reports to determine best mix of products to meet customer needs.
Work closely with internal departments to provide answers and service to customers.
Maintain current knowledge of HCSC products, services, systems, and processes.
Maintain knowledge of competitor’s products and insurance trends.
Communicate and interact effectively and professionally with co-workers, management, customers, etc. along with internal provider teams.
Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
Maintain complete confidentiality of company business.
Maintain effective communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested by the appropriate Marketing Manager.